Account Manager

Creed; Manchester; On-site; GBP 32,000 - 48,000; Full time

Job summary

The House of Creed at Selfridges Trafford Centre seeks an Account Manager to oversee the fragrance division, drive sales and deliver exceptional customer experiences. You will lead Luxury Brand Ambassadors and report to the Retail Business Manager within a high-end department store environment.

The role emphasizes sales performance, clienteling, coaching, and maintaining brand prestige while ensuring top-tier service and seamless operations in-store.

Qualifications

• Previous retail sales management experience, ideally in a luxury environment.
• Proven track record in leading and managing a team.
• High levels of attention to detail.
• Experience dealing with clients/customers.
• Creative flair and problem-solving skills.
• Excellent communication skills both written and verbal.
• Proficient with MS Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Support the Retail Business Manager in creating a luxurious customer experience which exceeds standards.
• Lead, coach and inspire the team to deliver high levels of service to customers.
• Achieve sales and KPI targets as directed by the Retail Business Manager.
• Communicate a clear brand experience across internal functions.
• Maintain standards and drive sales and profitability with the team.
• Demonstrate clienteling skills and build a loyal customer network.
• Develop a sales plan and set financial targets and KPIs.
• Review performance data with the Retail Business Manager.
• Work with the team to meet sales targets.
• Assist in stock management in line with forecasts and budgets.
• Monitor stock shrinkage and take pro-active measures.
• Stay aware of market trends and competitor activity.
• Collaborate on probationary reviews and appraisals for team.
• Develop the team for continuity and coach attendance and presence.
• Motivate and supervise with a positive leadership style.

Skills

Retail management

Team leadership

Detail-oriented

Customer service

Creative flair

Communication skills

MS Office

Tools

MS Office

Job description

Founded in 1760, The House of Creed has cultivated the art of fine craftsmanship across seven generations, shaping a distinctive vision of Haute Perfumery where British tailoring meets French savoir-faire. Guided by its Art of Millésime, the finest ingredients are hand-weighed and aged in its ateliers near the Château de Fontainebleau, France. Through these meticulous steps, the House preserves and reinvents its heritage of savoir-faire, crafting timeless fragrances as a seal of elegance.

About the role

We are seeking a Account Manager for House of Creed in Selfridges Trafford Centre to join our esteemed department store, tasked with overseeing our House of Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors.

This is a full-time role 5 days, 37.5 hours per week.

Purpose of the role

This role supports the Retail Business Manager in the achievement of objectives set by the Company. The Account Manager plays a pivotal role in upholding the brand`s prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the account through management, motivation, coaching and development of the team. The Account Manager will support the Retail Business Manager in all aspects of running the business and will efficiently take control of the business in the Retail Business Manager's absence.

Line of Reporting

This role reports into the Retail Business Manager with the Luxury Brand Ambassadors reporting into the Account Manager.

Key responsibilities

Including but not limited to:

• Support the Retail Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered.
• Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines.
• Achieve sales and KPI targets as directed by the Retail Business Manager, sharing with the team in a motivational and achievable manner.
• Communicate a clear brand experience and liaise with all support functions within the business
• Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing budgets in conjunction with the Retail Business Manager.
• Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store
• Develop a strong sales plan, set financial targets and KPI’s for the team with the Retail Business Manager.
• Review performance data with the Retail Business Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness
• Working directly with the team to ensure sales targets are met
• Support the Retail Business Manager in managing stock levels in line with sales forecasts and budgets
• Support the Retail Business Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage wherever possible
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Retail Business Manager ways to build the business.
• Talent Acquisition: Collaborate with the Retail Business Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.
• Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team are educated in how to use the on-counter technology to further support the business.
• Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance. Manage situations that require attention, ie. personal grooming, punctuality, poor attendance, weak sales performance.

Skills/Experience Required

• Previous retail sales management experience ideally in a luxury environment
• Ability to demonstrate a successful track record in leading and managing a team.
• High levels of attention to detail.
• Experience of dealing with clients/customers.
• Ability to demonstrate a creative flair and problem-solving skills.
• Excellent communication skills both written and verbal.
• Proficient to use MS Office programs: Word, Excel, Outlook, Powerpoint.

Key Personal Qualities

• Highly organised team player, able to communicate with colleagues at all levels of the business.
• Eager to learn and share their knowledge
• Able to demonstrate a pro-active attitude and flexible approach.
• Excellent time management, organisation, and prioritising skills.
• To empower a team to achieve goals and targets.
• Ability to work effectively to meet deadlines.

Please note that these are not exhaustive list

Location

This role is based in Selfridges Trafford Centre.

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.