Account Manager

ANS Group; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

ANS Group is looking for an Account Executive to manage a portfolio of around 100 SMB customers, building long-term relationships that drive retention, growth, and exceptional customer experience.

You’ll become a trusted advisor to customers, understanding goals and challenges while helping identify technology solutions that deliver real business value. You will drive cross-sell and upsell opportunities across the ANS portfolio.

Qualifications

• Experience in B2B sales, account management or customer growth roles.
• Proven ability to manage and grow customer relationships.
• Strong consultative selling skills.
• Confidence in handling objections and challenging conversations.
• Excellent communication and presentation skills.
• Strong organisation and prioritisation abilities.
• Experience working with senior stakeholders and decision-makers.
• A proactive, results-oriented mindset.

Responsibilities

• Managing and growing a portfolio of SMB customers.
• Building trusted relationships with key decision-makers and stakeholders.
• Driving customer retention and reducing churn.
• Identifying upsell and cross-sell opportunities across the ANS portfolio.
• Leading regular service and commercial review meetings.
• Managing contract renewals and ensuring continued customer success.
• Working closely with internal teams to resolve issues and deliver outstanding customer outcomes.
• Acting as an escalation point for customers when required.
• Achieving and exceeding revenue and performance targets.

Job description

At ANS, we're on a mission to make the world's best cloud and digital services available to all.

We're a team of technology specialists, problem-solvers and customer champions who believe every organisation should have access to the people, technology and expertise needed to achieve their ambitions. That's why thousands of customers trust us to help them innovate, transform and grow.

What You'll Be Doing..

As an Account Executive, you'll manage a portfolio of around 100 Small and Medium Business customers, building long-term relationships that drive retention, growth and exceptional customer experience.

You’ll become a trusted advisor to your customers, understanding their goals, challenges and priorities while helping them identify technology solutions that deliver real business value.

Your Responsibilities Will Include

• Managing and growing a portfolio of SMB customers.
• Building trusted relationships with key decision-makers and stakeholders.
• Driving customer retention and reducing churn.
• Identifying upsell and cross-sell opportunities across the ANS portfolio.
• Leading regular service and commercial review meetings.
• Managing contract renewals and ensuring continued customer success.
• Working closely with internal teams to resolve issues and deliver outstanding customer outcomes.
• Acting as an escalation point for customers when required.
• Achieving and exceeding revenue and performance targets.

What We're Looking For..

We're looking for someone who combines excellent relationship-building skills with strong commercial awareness and a genuine passion for helping customers succeed.

You'll Likely Have

• Experience in B2B sales, account management or customer growth roles.
• A proven ability to manage and grow customer relationships.
• Strong consultative selling skills.
• Confidence in handling objections and challenging conversations.
• Excellent communication and presentation skills.
• Strong organisation and prioritisation abilities.
• Experience working with senior stakeholders and decision-makers.
• A proactive, results-oriented mindset.

Experience With MEDDICC Is Beneficial But Not Essential.

You'll thrive in this role if...

• Love building long-term customer relationships.
• Enjoy balancing customer success with commercial growth.
• Are motivated by targets and achieving results.
• Take ownership and accountability for your customers.
• Enjoy collaborating with colleagues across multiple teams.
• Have an interest in technology, innovation and helping businesses succeed.

This role may not be for you if...

• You prefer working independently with limited customer interaction.
• You don't enjoy commercial conversations or sales targets.
• You prefer transactional relationships over long-term account ownership.
• Structured account planning and proactive customer management aren't your thing.