Desk Based Account Manager

Netcentrix; Chorley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company in the UK is seeking a Desk Based Account Manager to support sales and account management efforts. The role involves managing customer accounts, handling queries, and assisting with renewals and quotes within a dynamic team. Ideal candidates will have experience in Sales Development or Customer Service within tech environments and demonstrate strong communication skills alongside a customer-oriented approach. This full-time position offers opportunities for growth and skill development.

Qualifications

• Experience in a Managed Service Provider (MSP), Value-Added Reseller (VAR), or similar environment.
• Proficient in CRM and quoting tools.
• Customer-focused with strong attention to detail.

Responsibilities

• Act as first point of contact for customer queries.
• Manage CRM activities and update customer records.
• Assist with customer renewals and quotations.

Skills

Sales Development

Customer Service

Inside Sales

CRM Tools

Communication Skills

Organizational Skills

Relationship Building

Problem-Solving

Tools

HaloPSA

Job description

Desk Based Account Manager

We’re on the hunt for a Desk Based Account Manager to join our high-performing sales team where you will play a key role in supporting the Sales and Account Management function within Netcentrix.

The successful candidate will manage a portfolio of customer accounts, handle inbound customer queries, and assist with quotations, renewals, and order administration.

This role is ideally suited to someone currently working in a Sales Development Representative (SDR), Customer services, Inside Sales, or Sales Support position within a Managed Service Provider (MSP) or Value-Added Reseller (VAR) who is looking to progress into account management.

The position provides exposure to a wide range of technology services, including Microsoft Cloud, Cyber Security, Server, and Network solutions.

Responsibilities

• Act as a first point of contact for customer queries and requests, ensuring a high level of service and professionalism.
• Manage CRM activities including raising opportunities and orders, updating customer records, and supporting accurate sales forecasting.
• Generate simple quotations using approved quoting tools for product and service requirements.
• Assist with customer renewals, ensuring timely and accurate renewal quotations.
• Support the resolution of customer issues and complaints in collaboration with Service Desk and Project teams.
• Liaise with internal teams to monitor progress on customer issues and ongoing projects.
• Identify and progress order opportunities where appropriate.
• Maintain up-to-date customer information and documentation within the CRM system.
• Develop sales and account management skills to independently manage a defined portfolio customer accounts.
• Support field-based Account Managers in maintaining customer satisfaction and account growth for larger clients.
• Contribute to increasing customer awareness and adoption of the full Netcentrix portfolio of products and services.
• Ensure customer contact information and engagement records are consistently accurate and complete.
• Work proactively towards agreed performance objectives and key performance indicators (KPIs) aligned with business goals.

Required Skills, Knowledge, and Competencies

• Experience working in a Managed Service Provider (MSP), Value-Added Reseller (VAR), or similar technology-focused environment.
• Background in Sales Development (SDR), Inside Sales, or Sales Support with exposure to customer account interaction.
• Proficient in using CRM and quoting tools to manage customer data, opportunities, and renewals.
• Excellent written and verbal communication skills with a confident and professional telephone manner.
• Well-organised, with the ability to multitask and manage workloads effectively in a fast-paced environment.
• Customer-focused and commercially aware, with strong attention to detail and accuracy.
• Self-motivated, proactive, and able to work independently as well as collaboratively within a team.
• Positive, professional, and enthusiastic attitude.
• Strong interpersonal and relationship-building skills.
• Willingness to learn and develop within a structured career path.
• Demonstrates ownership, accountability, and pride in delivering excellent customer experiences.
• Familiarity with Microsoft technologies, cloud-based services, and awareness of cyber security, server, and network solutions is highly advantageous.
• Experience with HaloPSA.

Seniority Level

• Associate

Employment Type

• Full-time

Industries

• IT Services and IT Consulting