Account Manager

Jobtailor; Sunderland; On-site; GBP 28,000 - 48,000; Full time

Job summary

Jobtailor in Sunderland is seeking an experienced Account Manager to nurture customer relationships, drive upsell opportunities, and secure long-term retention across a diverse software/services portfolio.

You will manage a structured sales process, develop account plans, and work independently in a fast-paced, technical sales environment, delivering value through consultative, solution-based conversations with clients.

Qualifications

• Minimum 2 years' experience in an account management role or similar.
• Experience with consultative, solution-based sales methodology, ideally from professional services or software.
• Proven track record of achieving sales targets.
• Ability to work independently in a fast-paced, technical sales environment.
• Excellent written and verbal communication skills.
• Ability to develop trust and relationships with prospects, customers and colleagues.
• Excellent telephone and online presentation skills.

Responsibilities

• Build and maintain existing customer relationships to realise the upsell opportunity and successfully retain accounts
• Day-to-day activity will involve contacting customers in a structured manner, discovering, and progressing opportunities
• Development of account plans and adherence to them
• Consultatively build relationships with customers
• Uncover client’s business challenges and identify relevant business opportunities
• Efficiently and effectively process opportunities into sales
• Manage your own pipeline and all work activities, maintaining accurate information and up-to-date forecasts on all prospects
• Achieve sales targets upsell and retention
• Consistently meet or exceed monthly and quarterly sales targets

Skills

Account management

Consultative selling

Relationship building

Independent work

Communication

Opportunity development

Job description

Responsibilities

• Build and maintain existing customer relationships to realise the upsell opportunity and successfully retain accounts
• Day-to-day activity will involve contacting customers in a structured manner, discovering, and progressing opportunities
• Development of account plans and adherence to them
• Consultatively build relationships with customers
• Uncover client’s business challenges and identify relevant business opportunities
• Efficiently and effectively process opportunities into sales
• Manage your own pipeline and all work activities, maintaining accurate information and up-to-date forecasts on all prospects
• Achieve sales targets upsell and retention
• Consistently meet or exceed monthly and quarterly sales targets

Requirements

• A minimum of 2 years’ experience in an account management role or similar
• Experience of using a consultative, solution-based sales methodology, ideally from a professional services or software background
• Proven record of achieving in sales roles
• Ability to work independently in a fast-paced, technical sales environment
• Excellent written and verbal communication skills
• Ability to develop trust and relationships with prospects, customers, and colleagues
• Excellent telephone and online presentation skills

Core Competencies

Demonstrates expertise in consultative, solution-based sales methodologies while effectively managing customer relationships to drive upsell opportunities and account retention. Proven ability to achieve sales targets through independent work in a fast-paced environment.