Account Manager

Konker; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Manchester City Centre office

Uncapped commission

Job summary

Konker in Manchester is seeking an Account Manager to own a portfolio of existing customers, build trusted relationships and identify opportunities to increase value from the platform. The role involves leading onboarding, reviews and strategic planning sessions, while collaborating with Customer Success, Support, SEO and Digital Marketing teams to drive long-term growth.

This is a high-impact position offering £40,000 DOE + uncapped commission, with a Manchester City Centre office and hybrid

Qualifications

• 3+ years' experience in Account Management, Customer Success or SaaS.
• Experience managing both strategic and day-to-day client relationships.
• Strong communication and stakeholder management skills.
• Commercially minded with experience identifying growth opportunities.
• Highly organized with exceptional attention to detail.
• SaaS experience would be highly beneficial, but not essential.

Responsibilities

• Build long-term relationships across a portfolio of customer accounts.
• Lead onboarding, account reviews and strategic planning sessions.
• Identify upsell and cross-sell opportunities across the wider product suite.
• Act as the primary point of contact for your customers.
• Work closely with internal teams to deliver outstanding customer experiences.
• Manage account renewals and long-term customer retention.
• Maintain an accurate pipeline and CRM records.
• Present data, insights and recommendations to help customers grow.
• Develop a strong understanding of each customer's business and commercial objectives.

Skills

Account management

SaaS experience

Customer success

Relationship building

Client presentations

Job description

Account Manager | Manchester City Centre | £40,000 DOE + Uncapped Commission

Looking for an Account Manager role where you can genuinely influence client growth rather than simply maintain relationships?

Want to join a fast-growing SaaS business where you\'ll work with ambitious retailers, build long-term partnerships and play a key role in a business that\'s expanding internationally?

If so, this could be worth a look.

The Business:

Join a market-leading SaaS business helping businesses all over the world. Trusted by hundreds of businesses across the UK and internationally, the company combines cutting-edge technology with exceptional customer service to help retailers improve efficiency, increase profitability and drive long-term growth.

With ambitious international expansion plans and significant investment in both people and technology, it\'s an exciting time to join a collaborative business that genuinely invests in its employees and promotes from within.

The Role:

As Account Manager, you\'ll take ownership of a portfolio of existing customers, building trusted relationships while identifying opportunities to help them get even more value from the platform.

This is far more than a traditional account management role. You\'ll become a strategic partner to your customers, leading regular business reviews, supporting onboarding, driving product adoption and identifying opportunities to upsell additional services where they genuinely add value.

Working closely with Customer Success, Support, SEO and Digital Marketing teams, you\'ll ensure every customer receives an exceptional experience while helping drive long-term commercial growth.

What You\'ll Do:

• Build long-term relationships across a portfolio of customer accounts
• Lead onboarding, account reviews and strategic planning sessions
• Identify upsell and cross-sell opportunities across the wider product suite
• Act as the primary point of contact for your customers
• Work closely with internal teams to deliver outstanding customer experiences
• Manage account renewals and long-term customer retention
• Maintain an accurate pipeline and CRM records
• Present data, insights and recommendations to help customers grow
• Develop a strong understanding of each customer\'s business and commercial objectives

About You:

• 3+ years\' experience within Account Management, Customer Success or SaaS
• Experience managing both strategic and day-to-day client relationships
• Strong communication and stakeholder management skills
• Commercially minded with experience identifying growth opportunities
• Highly organised with exceptional attention to detail
• Curious, inquisitive and genuinely interested in understanding client businesses
• Comfortable presenting to clients and managing multiple accounts simultaneously
• SaaS experience would be highly beneficial, but not essential
• Ambitious and looking to develop within a growing technology business

The Package:

• £40,000 depending on experience + Uncapped Comms (Average ~10k)
• Ongoing learning and development opportunities
• Annual salary reviews and regular one-to-one development meetings
• Manchester City Centre office + Hybrid working
• Travel expenses covered for occasional visits to the wider team
• Opportunity to join a growing international SaaS business
• Clear progression within a collaborative and ambitious team

If you are looking for a role where you can build meaningful customer relationships, influence commercial growth and develop your career within one of Manchester\'s fastest-growing SaaS businesses, we should talk.