Account Manager

Arius Recruit; Basingstoke; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Double OTE

Good benefits package

Great company culture

Hybrid working from Basingstoke

Job summary

Arius Recruit is seeking an experienced Account Manager to own customer relationships post-sale for a growing B2B SaaS business based in the UK. You’ll manage a £1 million portfolio with ~10% annual expansion, uncover opportunities across teams, regions and pricing tiers, and guide renewals to a renewals success.

Collaborating with sales, support, product and engineering, you will build a scalable post-sale playbook, become the internal voice of the customer, and drive churn reduction while

Qualifications

• Experience in a commercially focused Account Manager, Customer Success or post-sale growth role within B2B SaaS.
• Able to retain customers while generating expansion revenue and manage renewals.
• Comfortable discussing pricing, packaging and contracts with stakeholders.

Responsibilities

• Take ownership of every customer relationship after the initial deal.
• Manage portfolio ~£1 million with ~10% annual expansion.
• Lead commercial conversations around upgrades, pricing and packaging.
• Work with sales, support, product and engineering for a seamless customer experience.
• Build post-sale playbook and internal voice of the customer.
• Identify growth opportunities across teams, regions, products, use cases and pricing tiers.
• Ensure renewals are smooth with no last-minute surprises.
• Proactively contact customers to uncover opportunities.

Skills

Account management

Customer success

Post-sale growth

SaaS

Tools

APIs

Developer tools

QA tools

Job description

• Join a successful B2B SaaS company trusted by globally recognised brands including Uber, PayPal and UEFA, alongside other major names across retail, technology, hospitality and consumer services.
• The business provides specialist software that is relied upon by the tech teams in some of the largest companies in the world
• The product is mature, product-market fit is proven and customers are highly loyal, with many staying for several years.
• The next stage of growth is focused on proactively expanding existing relationships across new teams, departments, products and international markets.
• You will join a supportive, collaborative team with a genuinely great culture and the opportunity to make a visible impact.

About the role

• Take ownership of every customer relationship once the initial deal has closed.
• Manage a customer portfolio worth approximately £1 million, with an annual expansion target of around 10%.
• Uncover growth opportunities across additional teams, departments, regions, products, use cases and pricing tiers.
• Turn single-team customers into wider strategic accounts by building relationships with champions, decision-makers and technical stakeholders.
• Own the full renewal process and make sure there are no last-minute surprises.
• Monitor product usage, support activity and stakeholder changes to identify risks and opportunities early.
• Lead commercial conversations around upgrades, expansion, pricing and packaging.
• Work closely with sales, support, product and engineering to give customers a seamless experience.
• Build the structure, processes and reporting needed to create the company’s post-sale playbook from scratch.
• Become the internal voice of the customer and make sure feedback reaches the right teams.
• Experience in a commercially focused Account Manager, Customer Success or post-sale growth role within B2B SaaS.
• A proven ability to retain customers while generating expansion revenue.
• Comfortable proactively contacting customers rather than waiting for renewal dates or incoming requests.
• Strong at identifying untapped opportunities within complex or multi-department organisations.
• Confident discussing pricing, packaging, contracts and commercial negotiations.
• Able to build trusted relationships with technical users, senior decision-makers and commercial stakeholders.
• Curious enough to understand a technical product and hold credible conversations with product, engineering or QA teams.
• Experience within APIs, developer tools, infrastructure, software testing or QA technology would be advantageous.
• Experience helping to build or improve an account management function would also be valuable.

Package

• £50,000 to £60,000 base salary DOE.
• Double OTE
• Variable earnings are focused on growing existing customer accounts.
• Good benefits package.
• Great company culture.
• Hybrid working from Basingstoke

This is a permanent and full time position.