Account Manager

Harrison Scott Associates; Maidstone; On-site; GBP 30,000 - 45,000; Full time

Job summary

A continuously evolving printing company seeks an Account Manager to provide exceptional customer service and manage a portfolio of client accounts. The successful candidate will ensure clients receive superior service as per their Service Level Agreement while helping the company maintain its position as a leader in cost efficiency and customer satisfaction.

Qualifications

• Strong understanding of the print industry.
• Passionate about customer service.
• Organised individual with attention to detail.

Responsibilities

• Support management of a portfolio of customer accounts.
• Ensure timely responses to customer and supplier queries.
• Confirm, monitor and progress chase orders to meet schedules.

Skills

Customer service

Attention to detail

Job description

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We have an opportunity to join a continuously evolving printing company whose mission is to make customers’ communication activities stress free, achieving maximum impact and ROI. Each service provided is supported by a dedicated team of print experts.

Your strong understanding of the print coupled with your passion for customer service will allow you to hit the ground running in this role, providing a seamless experience for a set list of clients.

Supporting the management of a portfolio of customer accounts, you will ensure all customers receive a consistently superior level of customer service. You will develop a thorough understanding of customers’ needs to ensure requirements are met and they receive the customer service as detailed in their specific Service Level Agreement. We are looking for someone who works with high efficiency and respond to customer and supplier queries in a timely manner. Receiving quote requests from the customer and providing accurate and detailed responses will also be expected to be carried out within the target response time.

You must be on the ball, continuously confirming, monitoring and progressing chase orders to ensure all work is delivered within schedule, budget and quality standards. This Account Manager role needs an organised individual with a keen eye for detail.

With a strong presence in the sector, our client wants to find someone who can help them continue to be the first choice when it comes to finding a company to help deliver consistent cost savings and increased efficiency.

This is a fantastic opportunity to join a forward thinking business with expansion, innovation and growth playing a key part to its long-term plan.

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