Account Manager

Otis SE; London Borough of Southwark; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company car or car allowance

Laptop

Mobile phone

Commission structure

Job summary

Otis Worldwide Corporation in London’s West End is hiring an Account Manager to support maintenance and service of lifts. You’ll partner with customers to provide top-level service, translating technical jargon into clear guidance and ensuring safe, reliable lifts.

You will manage a portfolio of lifts, act as the primary contact for service inquiries, and develop sales strategies to achieve targets. You’ll use Otis tools to track opportunities, forecast sales, and negotiate deals, working

Qualifications

• Proven experience with managing service accounts, ideally within the lift industry.
• Experience with high demanding customers in the City of London.
• Excellent communication skills and a customer-focused approach.
• Ability to develop sales strategies and close deals.

Responsibilities

• Manage a portfolio of lifts/elevators units and maintain relationships with existing customers.
• Serve as primary contact for service inquiries and issue resolution.
• Develop and execute your own sales strategy to achieve targets.
• Use Otis’ sales tools to track opportunities, pipeline and forecast results.
• Conduct sales negotiations and close deals.
• Collaborate with operations to ensure top-level service in the West End.

Skills

Account management

Sales

Customer service

Negotiation

Communication

Job description

Date Posted: 2026-11-02 Country: United Kingdom Location: Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE Job Title Account Manager Location: London, West End.

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting an Account Manager to cover the West End of London. The main goal of the role is to support our current customers with the maintenance and service of their lifts. Partnering with them to provide top level customer service, break down of technical jargon with advice around the best way to ensure safe, reliable lifts.

Responsibilities

• Manage a portfolio of lifts/elevators units through maintaining good working relationships with existing customers.
• Serve as primary contact for timely resolution of customer needs surrounding service inquires.
• Develop your own sales strategy to achieve sales targets.
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
• Conduct sales negotiations and close deals.
• Work closely with your operations manager to ensure top level customer service is delivered across the West End of London.

Benefits

• Competitive salary, company car or car allowance, laptop, mobile phone and an amazing commission structure.
• 25 days holiday plus 8 bank, the opportunity to buy an additional 5 more every year, a market leading pension scheme with a contribution of upto 7%, cash back off every day purchases to ensure your money goes that little bit extra every month.

Requirements

• Proven experience with managing service accounts, ideally within the lift industry, but we’re open on sector knowledge.
• Familiar with working with high demanding customers within the City of London.
• Great communication skills, able to communicate with customers efficiently and effectively.
• Customer focused approach to you role, experience in going above and beyond for your customers to ensure complete satisfaction.

About Otis

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext!

Equal Opportunity Employer

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.