Account Manager

Otis Elevator Company; Greater London; Hybrid; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Company car or car allowance

Laptop

Mobile phone

Commission structure

25 days holiday + 8 bank holidays + 5‑

Pension up to 7%

Job summary

Otis London is seeking an Account Manager to cover the West End of London. You will maintain relationships with customers and oversee the service and maintenance of lifts, providing clear guidance and outstanding customer service.

Key responsibilities include managing a portfolio, resolving service inquiries, developing sales strategies, negotiating deals, and collaborating with operations to ensure excellent service.

Qualifications

• Proven experience with managing service accounts.
• Familiar with working with high demanding customers in the City of London.
• Great communication skills and customer-focused approach.

Responsibilities

• Manage a portfolio of lifts/elevators units by maintaining relationships with existing customers.
• Serve as primary contact for timely resolution of service inquiries.
• Develop your own sales strategy to achieve targets using Otis’ sales tools to track opportunities, pipeline and forecast results.
• Conduct sales negotiations and close deals.
• Work with the operations manager to ensure top-level customer service across the West End.

Skills

Account management

Customer service

Sales strategy

Tools

Sales tools

Job description

Hybrid

Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE

Full time

20171106

Date Posted:

2026-11-02

Country:

United Kingdom

Location:

Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE

Job Title

Account Manager

Location: London, West End.

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting an Account Manager to cover the West End of London. The main goal of the role is to support our current customers with the maintenance and service of their lifts. Partnering with them to provide top level customer service, break down of technical jargon with advice around the best way to ensure safe, reliable lifts.

On a typical day you will:

• Manage a portfolio of lifts/elevators units through maintaining good working relationships with existing customers.

• Serve as primary contact for timely resolution of customer needs surrounding service inquires.

• Develop your own sales strategy to achieve sales targets.Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results

• Conduct sales negotiations and close deals

• Work closely with your operations manager to ensure top level customer service is delivered across the West End of London.

What’s In it For You:

• Competitive salary, company car or car allowance, laptop, mobile phone and an amazing commission structure.

• 25 days holiday plus 8 bank, the opportunity to buy an additional 5 more every year, a market leading pension scheme with a contribution of upto 7%, cash back off every day purchases to ensure your money goes that little bit extra every month.

• The opportunity to develop your career into other areas of the business such as Key Accounts or Operations.

• Professional development with access to OTIS’s Employee Scholarship Program.

What you will need to be successful

• Proven experience with managing service accounts, ideally within the lift industry, but we’re open on sector knowledge.

• Familiar with working with high demanding customers within the City of London.

• Great communication skills, able to communicate with customers efficiently and effectively.

• Customer focused approach to you role, experience in going above and beyond for your customers to ensure complete satisfaction.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.