Account Manager

Born Social Limited; London; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

A leading social media agency in London seeks an Account Manager to oversee client accounts, manage timelines and budgets, and ensure effective communication between teams. The role offers a hybrid working model and a competitive salary based on experience.

Benefits

Flexible hybrid working

25 days holiday plus Christmas/New Year break

Wellbeing options

Learning & development resources

Volunteer days

Incentives like prizes and profit sharing

Pension

Parental leave

Life assurance

Social clubs

Qualifications

• At least 2+ years of experience in social media, preferably agency-side.

Responsibilities

• Manage day-to-day requirements across accounts and implement effective ways of working.
• Create timelines and project plans, ensuring review sessions and sign-offs.
• Lead client communications and manage priorities for team members.

Skills

Communication

Organization

Adaptability

Curiosity

Job description

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This range is provided by Born Social. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Account Manager

Born Social HQ, London (Hybrid Working)

A benchmarked salary between £30,282 to £36,771 based on your level within our progression framework.

Who we are:

Born Social is a full-service social media agency designed for the new era of advertising. Our client list includes household names like Guinness, Primark, Ford, and ASDA, as well as the next generation of big brands like Captain Morgan and Seedlip.

As a proud B Corp, we work hard to attract, retain, and develop the best social-first talent and create a culture where individuals can thrive. We’re a team of over 175 people across the UK & US and growing!

As an Account Manager, you’ll work closely with your Account Director to lead the day-to-day across your accounts. You’ll play a crucial role in implementing ways of working, managing timelines and budgets, and overseeing the delivery of social strategies, creative work, and reports.

What you'll be doing:

• Manage the day-to-day requirements across your accounts, including implementing effective ways of working with clients and internal teams.
• Create timelines and project plans, ensuring review sessions and sign-offs are scheduled and followed.
• Book and manage resource requirements across departments, adjusting as needed to stay within budgets.
• Lead client communications, own status reports, and lead status meetings.
• Brief internal teams on client requirements, timelines, and budgets.
• Manage priorities for yourself and team members.
• Build trust quickly to develop strong relationships with clients and team.

Additional responsibilities:

• Review and assess outputs to meet client objectives and align with social strategies.
• Communicate value of work to clients, including results, insights, and future recommendations.
• Coordinate influencer and creator projects, managing client communication.

Who we're looking for:

• Personable communicator with a natural ability to handle challenges with charm.
• Highly organized, capable of managing content and deadlines efficiently.
• Passionate about brands and social media, curious about digital developments.
• Proud of your meticulous work and strive for excellence.
• Ambitious, proactive, and adaptable with a growth mindset.
• At least 2+ years of experience in social media, preferably agency-side.

Our values:

We value challenging as an opportunity, clear communication, integrity, collaborative growth, and contributing to social and environmental sustainability.

Company benefits include:

• Flexible hybrid working and work-from-anywhere allowance.
• 25 days holiday plus a Christmas/New Year break.
• Wellbeing options, including budgets and mental health support.
• Learning & development resources, including memberships and training budgets.
• Volunteer days and sustainability initiatives.
• Incentives like prizes and profit sharing.
• Additional benefits such as pension, parental leave, life assurance, and social clubs.

We celebrate diversity and are committed to inclusion. Born Social is part of Croud, a global digital marketing agency, fostering a culture of trust, collaboration, innovation, and purpose.