Account Manager

Office Angels; Erith; On-site; GBP 26,000 - 36,000; Full time

Job summary

Office Angels in Erith is seeking a permanent Sales Account Manager. This office-based role runs 9am–5pm, Monday to Friday, with a base salary of £28,000 per year plus commission; immediate start available and a driver is preferred due to location.

You will handle inbound sales calls, win new customers, and manage accounts with a focus on cross-selling, negotiation, and excellent service. You’ll maintain data accuracy in Excel and stay aligned with compliance standards and IT systems.

Qualifications

• Proven experience in new customer acquisition and sales generation.
• Strong account management with focus on customer service and retention.
• Excellent negotiation and problem-resolution abilities.
• Data entry proficiency and familiarity with Excel.
• A solid understanding of compliance standards and IT systems.

Responsibilities

• Handle inbound sales calls from the existing customer base to cross-sell relevant products.
• Identify and secure new customers while expanding relationships through referrals.
• Engage in account management to uncover needs and present tailored solutions.
• Negotiate competitive prices within authority limits and close deals.
• Deliver outstanding customer service and maintain data accuracy in systems.

Skills

New customer acquisition

Account management

Negotiation

Data entry

Excel

Compliance

Job description

Position: Sales Account Manager

Contract Type: Permanent

Salary: £28,000 per annum + Commission

Hours: 9am-5pm Monday to Friday

Office based position

Due to the office location and lack of public transport, a driver is preferred

Immediate start available!

Key Responsibilities:

• Sales Calls: Handle inbound sales calls from the existing customer base with the aim of cross‑selling relevant products that align with their current and future needs.
• New Customer Acquisition: Utilise prospect data to identify and secure new customers while enhancing relationships through referrals.
• Account Management: Engage in effective account management to uncover current and potential needs, presenting tailored solutions that ensure customer retention.
• Negotiation: Work within the established authority structure to negotiate competitive sales prices and close deals.
• Customer Service Excellence: Interact with customers in a friendly and professional manner, ensuring every experience exceeds their expectations.
• Market Awareness: Stay up-to-date with competitor activity and trends, recording insights in Excel for strategic planning.
• Issue Resolution: Log and respond to customer inquiries and complaints promptly, ensuring they are addressed with care and efficiency.
• Data Entry and Compliance: Maintain accurate records of customer interactions, adhering to data protection regulations and company standards.
• Product Knowledge: Develop and maintain a thorough understanding of the products and services, proactively seeking information to fill any knowledge gaps.

What We're Looking For:

• Proven experience in new customer acquisition and sales generation.
• Strong account management skills with a focus on customer service and retention.
• Exceptional negotiation and problem‑resolution abilities.
• Proficiency in data entry and familiarity with Excel.
• A thorough understanding of compliance standards and IT systems.

We are looking for a candidate to start in August 2026- ASAP!

We are an equal opportunities employer who puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are an equal opportunities employer who puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.