Account Manager

TN United Kingdom; Hertford; On-site; GBP 35,000 - 38,000; Full time

Job summary

Join a dynamic team as an Account Manager, focusing on Health & Beauty accounts. This role offers the chance to manage exciting marketing campaigns and collaborate with talented professionals. You'll ensure client satisfaction by overseeing projects from inception to delivery, maintaining high standards of service and accuracy. This innovative firm provides a supportive environment where your contributions will drive growth and enhance client relationships. If you're proactive and passionate about the industry, this is the perfect opportunity for you to thrive.

Benefits

25 Days Holidays

Pension

Employee Assistance Scheme

Employee Discount Programme

Qualifications

• Experience in managing projects from start to finish.
• Strong understanding of print and production processes.

Responsibilities

• Manage projects ensuring alignment with client needs.
• Build strong relationships with internal teams for cohesive service.

Skills

Health & Beauty industry interest

POS experience

Client facing experience

Project management

Attention to detail

Adaptability

MS Word proficiency

PowerPoint proficiency

Excel proficiency

Job description

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OA is on the lookout for an Account Manager to join our client's dynamic team.

This opportunity involves joining UK & Ireland’s top visual communications specialist, offering cutting-edge multi-channel marketing services to brands and retailers.

As an Account Manager, you'll focus on Health & Beauty accounts, managing projects from start to finish to ensure customer satisfaction. You'll work on various marketing campaigns, including POS activations, and support the Group Account Director.

We're looking for proactive candidates with experience in dealing with brands and retailers, and a solid understanding of print and production processes. You'll be in charge of managing project timelines and costs, meeting SLAs and KPIs, and collaborating with a talented, friendly team.

Location: The office is currently in Waltham Abbey; however, it is relocating to Bishops Stortford at the end of the year.

Hours: Monday–Friday, 9am-5:30pm (40 hours per week), though these may be negotiable. Onsite for 4 days a week during the probation period, and then 3 days onsite following a successful 3-month probation period.

Salary: £35,000-38,000 – depending on experience.

• 25 Days Holidays Bank Holidays
• Pension
• Employee Assistance Scheme
• Employee Discount Programme

Responsibilities include managing projects from start to finish, ensuring detailed attention and alignment with client and company needs; taking briefs, processing projects smoothly, and continuously improving processes for client and business benefit.

Maintain a positive attitude, manage client expectations, deliver exceptional service, and build strong relationships with internal teams to ensure cohesive client service.

Proactively resolve issues, seek guidance from the Group Account Director as needed, and identify and drive growth opportunities within client accounts.

Fully manage projects from briefing to delivery, attending client briefings, creating critical paths, and ensuring timely execution within budget while maintaining commercial governance and providing timely client POs.

Keep WIP, commercial data, and client information up-to-date; suggest process improvements and cost savings to the Group Account Director, and enhance store marketing campaign implementation.

Collaborate with the Group Account Director on client and business reporting and forecasting, proactively offering advice and support during briefings.

Account Manager - Skills and Experience:

• Interest in the Health & Beauty industry – essential
• POS experience with a strong understanding of print and production processes – essential
• Client facing experience – essential
• Ability to manage multiple projects simultaneously
• High accuracy and attention to detail
• Ability to work onsite with clients
• Willing to embrace change and seek improvements
• Proficient in MS Word, PowerPoint, and Excel