Account Manager

4Wall; Hertford; On-site; GBP 35,000 - 55,000; Full time

Job summary

4Wall is seeking an experienced Account Manager to manage high-end live, hybrid and virtual events for clients in the London area. You will act as the main point of contact from quotation through delivery, ensuring exceptional client satisfaction.

You will bring extensive account management experience in the events sector, with a broad technical understanding of video, lighting, sound and IT, and flexibility to travel to head office in Harlow and future Hertford location.

Qualifications

• Experience managing high-end live technical events.
• Broad technical understanding across video, sound, lighting and IT.
• Commercial awareness and ability to balance cost, quality and profitability.
• Flexibility to work overtime, early mornings, late evenings and some weekends.

Responsibilities

• Act as main contact for designated accounts from quotation to delivery.
• Provide professional and technical advice, managing client requirements and specifications.
• Supervise on-site technical team and external crew when required.
• Coordinate with clients, and our technical/Ops teams pre- and during events to ensure top service.
• Contribute to post-event reviews and sales meetings.
• Promote services and identify new opportunities to secure future business.

Skills

Account management

Live events

Technical knowledge

Budgeting

Travel flexibility

Team player

Client focus

Job description

We are a global video and lighting service provider with multiple locations across the UK and the US. We bring an unrivalled service and technical know-how to every project we deliver, supporting exhibitions, concerts, touring, conferences, theatre, TV, film and retail.

We are seeking an experienced Account Manager to account manage physical, hybrid and virtual events, predominantly in the London area.

We’re looking for a candidate with extensive account management experience working with a variety of high end clients from corporate to retail and beyond . The ideal candidate will also have technical knowledge and experience within the event sector and will have excellent account management skills, the ability to multitask and should thrive under pressure in a fast-paced environment.

This role is currently based at our Head Office in Harlow, Essex; however, it will relocate to our new Hertford facility towards the end of this year.

Primary Responsibilities

• Acting as a main point of contact for designated accounts, you will account manage a variety of events from the point of quotation through to delivery.
• You will provide professional and technical advice, managing clients’ requirements, liaising as to client specifications and operational deliverables to ensure consistently high client satisfaction levels are achieved.
• On occasions and when required, assisting with the supervision of the on-site technical team, external crew and the management of equipment.
• Liaising with clients and our technical and Ops teams both in advance of and during an event to ensure that the client receives the highest level of service at all times.
• Contributing to post-event review meetings and regular Sales meetings.
• In addition to maintaining excellent working relationships and nurturing your client base, you will promote our services and identify new opportunities to secure future business..

Qualifications and pre-requisites

• Experience in account management of high end live technical events (experience in the account management virtual and hybrid events would be advantageous)
• A broad technical understanding (ideally across all areas of video, sound, lighting and IT).
• Commercial awareness and Budgetary skills - demonstrate a clear understanding of company business and the ability to effectively balance cost, quality and ensure profitability.
• The ability to work well in a fast paced environment.
• Flexibility - the ability to facilitate overtime including early mornings, late evening and some weekend working.
• The ability and willingness to travel - it is expected that you will predominantly be working in and around the London area, however you will need to travel to our head office in Harlow Essex and further afield as required.
• Highly client focused (as delivering the best quality service to our clients is at the heart of what we do)
• A great team player.

Working hours

Full time.

If you are self-motivated, flexible and have the required skills and abilities together the desire to work with some of the most exciting technologies around in a company who are committed to career growth and development, get in touch.