AV Account Manager

JacobsMassey AV Specialists; Essex; On-site; GBP 35,000 - 52,000; Full time

Job summary

JacobsMassey AV Specialists in the Hertfordshire/Essex region is seeking an experienced Account Manager to own client relationships across live and experiential events. You will manage projects from enquiry and quotation through to delivery, coordinating internal technical, production and operations teams to meet client needs.

In this client-facing role, you will develop opportunities with existing clients, handle budgets and quotations, and travel across London and other UK locations as

Qualifications

• Weakness not listed remains excluded.
• Strong account management within live events and technical production.
• Experience with corporate, retail or high-profile clients.
• Solid commercial awareness including quotations, budgets and profitability.
• Excellent client communication and relationship-management skills.
• Able to manage several projects and priorities simultaneously.
• A calm and organised approach in fast-paced event environments.
• Collaborative with technical and operations teams.
• Willingness to travel across London and other UK locations.

Responsibilities

• Manage a portfolio of established client accounts and act as their main point of contact.
• Oversee live event projects from initial brief to planning and delivery.
• Understand client requirements and translate them into technical and operational solutions.
• Coordinate resources with internal technical, production and operations teams.
• Maintain regular communication with clients throughout planning and delivery.
• Attend events when required to support technical teams and equipment.
• Ensure projects are delivered to a consistently high standard with strong commercial awareness.
• Participate in project reviews and internal commercial meetings.
• Build long-term relationships and identify opportunities for repeat business.
• Develop new opportunities through understanding of client needs and wider events market.

Skills

Account management

Live events production

Client relationship management

Budgeting

Quotations

Project coordination

Communication skills

Job description

We are recruiting for an established technical events business looking to appoint an experienced Account Manager to join its growing team.

The company delivers technical production solutions across a diverse range of live and experiential environments, including corporate events, exhibitions, conferences, entertainment, retail activations and special events.

This is a client-facing role suited to someone who combines strong account management and commercial skills with a good understanding of technical event production. You will take ownership of key client relationships and oversee projects from initial enquiry and quotation through to successful delivery.

The position will be based from a company facility within the Hertfordshire/Essex region, with much of the client and event activity taking place across London. Travel to other UK locations will also be required when necessary.

Salary Negotiable - Subject to Experience

Key Responsibilities

Manage a portfolio of established client accounts and act as their main point of contact.

Oversee live event projects from initial brief and quotation through to planning and delivery.

Understand client requirements and translate them into effective technical and operational solutions.

Work closely with internal technical, production and operations teams to coordinate resources and event requirements.

Maintain regular communication with clients throughout the planning and delivery process.

Attend events when required, supporting the coordination of technical teams, crew and equipment.

Ensure projects are delivered to a consistently high standard while maintaining strong commercial awareness.

Participate in project reviews and internal commercial meetings.

Build long-term relationships with existing clients while identifying opportunities for additional and repeat business.

Help develop new opportunities through a strong understanding of client needs and the wider events market.

Experience & Skills

We are looking for someone with:

Strong account management experience within live events, technical production or a closely related environment.

Experience working with corporate, retail or other high-profile clients.

A good technical understanding of event production, ideally covering areas such as video, audio, lighting and event technology.

Experience with hybrid or virtual event delivery would be advantageous.

Strong commercial awareness, including quotations, budgets, project costs and profitability.

Excellent client communication and relationship-management skills.

The ability to manage several projects and priorities simultaneously.

A calm and organised approach when working within fast-paced event environments.

A collaborative approach and the ability to work effectively with technical and operational teams.

Flexibility around working hours, including occasional early starts, evenings and weekends when events require it.

Willingness to travel across London and other UK locations as required.

Package

Salary is negotiable and will be subject to experience.

This is an excellent opportunity for an experienced live events professional looking to take ownership of key client relationships while remaining closely involved in the technical and operational delivery of high-quality events.