Technical Project Manager

Clownfish Events; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Annual profit share if targets are hit

Job summary

Clownfish Events is seeking a Technical Account Manager to lead the growth of their AV offerings and deliver exceptional events across Greater London. In this role, you'll establish long-term client relationships, manage projects from conception to execution, and represent Clownfish as a trusted technical expert.

Ideal candidates will have experience in AV solutions and strong communication skills. This position includes a mix of office and on-site work, with opportunities for leadership within the growing AV department.

Qualifications

• Experience in AV solutions and events management.
• Strong interpersonal and communication skills.
• Ability to maintain composure under pressure.

Responsibilities

• Develop and manage client relationships.
• Translate client needs into AV solutions.
• Oversee end-to-end event delivery.

Skills

Sales Account Management

Project Management

Technical troubleshooting

Client relationship management

Job description

Our business has evolved enormously over the last 16 years, from 18 year old Matt at his parents’ home to the multi award-winning, multi-million pound, industry leading company we are today.

We’re proud to be the most in-demand and highest-rated events company in the country… and we plan to keep it that way. That reputation and demand means we’re growing fast and our AV department is scaling too! We’re looking for an experienced, tech-savvy, sales person to lead the selling, planning and delivery of our AV and production events. This is a hands‑on, people‑focused role for someone who loves the blend of technical production, sales, client management, and team leadership.

You can read more about how we do things here, but if you’re someone who brings the fun, owns your bit and plays for the team, you’ll probably love it here.

About the Role:

Technical Account Manager

We’re looking for a confident Technical Account Manager to help grow our AV offering and deliver exceptional, end-to-end events for clients across London and beyond.

You’ll focus on building long-term relationships with new and existing clients, turning ideas into AV solutions and taking full ownership of projects from sale through to on site delivery. You’ll work closely with our team to create seamless experiences and play a key role in shaping our growing AV department.

If you’ve got a knack for asking the right questions, spotting opportunities and making clients feel excited and supported, you’ll thrive here. We’re after a warm team player who can close a deal, deliver confidently and work with integrity. Someone who can win work and win trust.

What a Day Might Look Like:

This role is 60% office based, 25% operational, and 15% on‑site.

• Sales Account Management & Business Development
  • Receiving enquiries over the phone or email and selling AV and production solutions to new and existing clients.
  • Take briefs, understand client objectives, and translate them into clear, technically viable, proposals and quotes.
  • Creating your own strategic list of target clients and venues, executing an outbound sales strategy.
  • Striving toward new‑sales targets, aligned with our ambitious team targets.
• Project Management
  • Own projects from concept to completion, ensuring they’re delivered on time and to our high standards.
  • Manage events end-to-end (from sale to delivery) – selecting the right equipment, team, and resources for each job. Managing sub-hires and identifying opportunities to purchase new equipment.
  • Overseeing large-scale events hand in hand with our Operations Team and ensuring flawless event delivery.
  • Be the main point of contact for clients throughout the project.
  • Maintain excellent communication, both written and over the phone – professional, calm, and solutions-focused.
  • Establishing relationships with suppliers who we’ll trust to help us deliver our 5-star events.
• Lead onsite delivery of AV projects, ensuring smooth operations and exceptional client experience.
• Troubleshoot technical issues confidently in fast‑paced event environments.
• Represent Clownfish on‑site as a trusted technical expert.
• Meeting a client onsite at their office or venue, and showing up prepared and on‑top of every detail.
• Team Leadership (within 12 months)
  • As our AV department grows, you’ll take on line management of 2-3 junior technicians.
  • Support their development, workload, training and progression.
  • Help improve our AV processes.
  • Add to and maintain department culture.

Reports to: Technical Director.

Schedule:Mon-Fri, standard business hours – flexibility required on event days.

Location:Office-based, with Fridays WFH after onboarding. Occasional on-site on events and meeting prospective clients throughout Greater London.

Bonus: Annual profit share if company targets are hit.