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Account Manager

Gift&Go

Greater London

Hybrid

GBP 35,000 - 55,000

Full time

2 days ago

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Job summary

An innovative company is seeking a detail-oriented Account Manager to enhance client relationships and drive account growth. This role involves managing key client accounts, ensuring satisfaction, and identifying new opportunities for service expansion. You'll coordinate with internal teams to deliver tailored solutions while analyzing account performance to provide actionable insights. With a hybrid work model and a focus on professional growth, this position offers a dynamic environment where your contributions can significantly impact client success.

Benefits

Competitive salary

Performance-based incentives

20 days holiday + bank holidays

Additional day off on your birthday

Opportunities for professional growth

Qualifications

Proven experience in a client-facing account management role.
Strong organizational skills with attention to detail.

Responsibilities

Act as the primary point of contact for assigned client accounts.
Identify opportunities to expand services within existing accounts.

Skills

Client Relationship Management

Interpersonal Skills

Organizational Skills

Presentation Skills

Communication Skills

Education

Experience in Account Management

Experience in SaaS

Tools

CRM Systems

Excel

Location: Hybrid: 3 – 4 days in the office (Finchley Road)

Type: Full-Time

Company Overview

Gift & Go is an award-winning SaaS gifting technology platform transforming how companies reward and retain their customers. Our platform empowers businesses to build, manage, and publish impactful marketing and rewards campaigns, leveraging our logistical capabilities and global retail partnerships — including Amazon Business. We help organizations enhance customer acquisition and loyalty through powerful gifting solutions.

We're looking for a proactive, detail-oriented Account Manager to join our growing team. This client-facing role is ideal for someone who thrives on relationship-building, delivering exceptional service, and identifying growth opportunities. You will serve as the primary contact for key clients, managing account health, reviewing promotional schedules and identifying new opportunities.

Note: This role involves regular U.S. travel for client site visits and relationship management.

Key Responsibilities

Client Relationship Management

Act as the primary point of contact for assigned client accounts
Build and maintain strong, long-term client relationships
Ensure client satisfaction and manage expectations consistently
Address client inquiries and resolve issues in a timely manner

Account Growth & Retention

Identify opportunities to expand services within existing accounts
Proactively present new ideas, features, or campaigns to add value
Upsell and cross-sell products or services based on client needs
Monitor contract renewals and ensure high retention rates

Project & Campaign Management

Coordinate internal teams (e.g., sales, support, product, marketing) to deliver on client needs
Ensure timely and successful delivery of solutions based on client objectives
Track and manage deliverables, timelines, and campaign launches
Manage multiple projects or accounts simultaneously

Reporting & Analysis

Prepare and present regular reports on account performance, KPIs, and ROI
Monitor budget usage and ensure campaigns stay within agreed limits
Analyse trends and provide actionable insights to clients

Administrative & Operational Duties

Maintain up-to-date records of account activity using CRM tools
Assist with contracts, proposals, statements of work (SOWs), and renewal documents
Prepare agendas and documentation for client meetings
Collaborate with finance and legal teams where applicable

Qualifications

Required:

Proven experience in a client-facing account management or customer success role, ideally within SaaS
Excellent interpersonal, presentation, and written communication skills
Strong organisational skills with attention to detail and the ability to manage multiple client accounts
Confident working with budgets, reporting, and cross-functional teams
Minimum quarterly travel to the U.S. (average trip length is 2 weeks)

Preferred:

Experience with casino, gaming, or loyalty-based promotional environments
Competency with tools such as Excel, CRM systems, and reporting platforms

What We Offer

Competitive salary and performance-based incentives
Opportunities for professional growth and development within a rapidly expanding company
Collaborative and supportive work environment
Hybrid work model (3 – 4 days in-office, with increased presence during onboarding)
20 days holiday + bank holidays
Additional day off on your birthday

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Marketing Services

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