Client Account Manager

Visual Architects ltd; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic event design agency based in Manchester is seeking a Client Account Executive to manage client relationships and work with a project delivery team. The role involves serving as the primary point of contact for clients, overseeing project workflows, and ensuring high-quality deliverables. The ideal candidate should have over 3 years of account management experience within events or a related industry. This full-time role is office-based with UK travel involved.

Qualifications

• 3+ years of experience in account management within events or related industry.
• Strong understanding of event production workflows.
• Excellent client-facing and communication skills.

Responsibilities

• Serve as the lead contact for assigned client accounts.
• Build long-term relationships with clients.
• Respond to new enquiries and prepare tailored proposals.

Skills

Account management experience

Client communication skills

Commercial awareness

Project management

Attention to detail

Organizational skills

Full UK driving license

Job description

Location: Manchester (Office-based with UK travel as required)
Reports to: Head of Client Services
Employment Type: Full-time

Company Overview

We are a Manchester-based full-service event design and production agency specialising in high-end event décor, all small and large-scale event installations and interior design styling. Working across all industry sectors covering corporate events, festivals, award ceremonies, exhibitions, product launches, brand activations and private events, we transform spaces into immersive experiences through innovative design and flawless execution.

We are seeking a dynamic and commercially minded Client Account Executive to manage client relationships whilst working alongside the project delivery team and event producers to drive revenue growth across our client portfolio.

Role Overview

The Client Account Executive will act as the primary point of contact for clients from initial enquiry through to project completion. This role requires strong relationship management, commercial awareness, ability to manage multiple accounts and projects simultaneously, provide creative ideation and conceptualisation and have a passion for design-led environments!

You will work with the creative, production, and installation teams until project sign off and stay involved on a top level through to completion to ensure projects are delivered on time, within budget, and to the highest standard.

Key Responsibilities

Client Relationship Management

• Serve as the lead contact for assigned client accounts
• Build long-term, trusted relationships with corporate, agency, and private clients
• Understand client objectives and translate briefs into actionable project plans

Business Development

• Respond to new enquiries and prepare tailored proposals and quotations
• Conduct client meetings (virtual and in-person)
• Support pitch presentations and tender submissions
• Contribute to revenue growth and account expansion strategies

On-Site Delivery

• Attend site visits, installations, and event days when required
• Ensure installations align with approved designs and client expectations
• Handle on-site client communications and problem-solving

Skills & Experience Required

• 3+ years’ experience in account management within events, experiential marketing, interior design, or related creative industry
• Strong understanding of event production or design project workflows
• Excellent client-facing and communication skills
• Commercially aware with experience managing budgets and margins
• Highly organised with strong attention to detail
• Ability to manage multiple projects simultaneously
• Full UK driving licence

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