Account Manager

Craft Agency Ltd; Manchester; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Opportunity to work on nationally recognised accounts

Multi-disciplinary creative environment

Job summary

Craft Agency Ltd in Manchester is seeking an experienced Account Manager to lead client relationships on high-profile accounts in a hybrid working environment. You will manage project delivery, coordinate teams, and ensure client satisfaction while contributing to business development.

The role requires strong skills in project management and previous experience in a design or advertising agency. You will work closely with clients and creative teams, overseeing complex projects that drive business growth.

Qualifications

• Experience as an Account Manager in a design, branding, advertising, or innovation agency.
• Strong skills in managing client relationships and overseeing production across digital platforms.
• Ability to handle high-profile accounts and complex projects.

Responsibilities

• Own client relationships on high-profile accounts and manage project delivery.
• Coordinate production schedules, budgets, and forecasting.
• Contribute to pitches and new business development.

Skills

Client relationship management

Project delivery management

Production management

Business development

Job description

Operating across all creative disciplines for 36 years, from film and print to digital and branding, without the artificial boundaries that limit many practices. This is a place where the idea drives the medium, not the other way around.

The Role

You will own client relationships on high-profile accounts, managing project delivery across multiple platforms while identifying opportunities to grow the business. This means being the strategic bridge between creative teams and clients – coordinating production schedules, managing budgets and forecasting, and ensuring projects deliver on time and exceed expectations.

The operational scope includes supplier management, freelancer booking during busy periods, and resource planning. You will contribute to pitches and new business development, working with accounts that span everything from national postal services to professional football clubs.

This is account management that sits at the centre of how creative work gets made. You are not simply relaying briefs; you are orchestrating delivery and building the client relationships that drive loyalty and business growth.

The Package

• £35,000 – £40,000
• Hybrid working
• Opportunity to work on nationally recognised accounts
• Multi-disciplinary creative environment

The Person

An experienced Account Manager from a design, branding, advertising or innovation agency with strong client relationship skills and production management experience across digital platforms. You can handle high-profile accounts, manage complex projects across multiple mediums, and contribute meaningfully to business development.

You want to move beyond feeling like a messenger between teams. This role offers the chance to run smaller client engagements as the primary contact and contribute strategically to client relationships within an established creative consultancy.