Account Manager

I WISH Merchandise; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a dynamic Jr. Account Manager / Account Manager to join their vibrant team. This role involves nurturing client relationships, transforming creative concepts into tangible merchandise, and collaborating with global manufacturers. The ideal candidate will have a passion for high-quality products, excellent communication skills, and a proactive mindset. With a supportive environment and exciting projects, this is a fantastic opportunity to contribute to a growing company that values creativity and collaboration. Join them in crafting merchandise that tells a story and resonates with fans!

Benefits

28 days holiday allowance

Complimentary breakfast essentials

Flexible work-from-home one day per week

Annual bonus based on performance

Qualifications

• 2+ years in account management, ideally in merchandise or marketing.
• Experience with licensed merchandise and global manufacturers.

Responsibilities

• Manage client relationships from brief to delivery.
• Work with design and production teams to bring concepts to life.

Skills

Account Management

Client Relations

Communication Skills

Problem-Solving

Time Management

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Adobe Editor

PowerPoint

Job description

Direct message the job poster from I WISH Merchandise

We’re seeking a Jr. Account Manager / Account Manager with a Passion for Product & Licensing

About us

We’re "I Wish," a young and fast-growing company founded in 2023. We have a deep passion for all things merchandise and a portfolio of iconic clients we are immensely proud to call our partners. These include The Walt Disney Company, The Wizarding World of Harry Potter, Disneyland Paris, Universal Pictures, and Netflix, to name a few.

We foster a supportive and diverse environment where individuality is celebrated, and "soft skills" are just as vital as technical ones. We're a high-functioning startup with big dreams, exciting prospects, and a focus on innovation and sustainability.

What we do

Think of Aladdin's lamp, Dorothy’s ruby slippers, or the enchanted mirror on the wall... We craft products that capture the spirit of legendary stories. Our mission is to create meaningful merchandise that resonates with fans and collectors alike, sparking joy and nostalgia with every piece. Whether it ends up treasured on a shelf or auctioned on eBay for a king’s ransom, our creations are designed to delight!

About the role

As our new Account Manager / Client Facing Project Manager, you’ll be the first point of contact for our clients, working closely with the entire I Wish team to support high-profile accounts. From ideation through to delivery, you’ll play a key role in transforming creative concepts into beautiful, tangible merchandise — from retail collectables to promotional giveaways.

This is a full-time, on-site role based in our lovely office in the heart of vibrant Islington, with the flexibility to work remotely one day a week. We’re looking for someone who’s not only experienced, but also eager to learn, grow, and contribute to our magical journey as we continue to build something truly special.

Responsibilities

·Manage and nurture client relationships from brief to delivery having great understanding of their situation and unique ways of working.

·Work closely with our design and production teams to bring product concepts to life.

·Liaise with manufacturers, mainly in China, ensuring timelines, costs, and quality standards are met.

·Support licensing submissions and product approvals, ensuring compliance with brand and legal guidelines.

·Coordinate logistics, oversee sampling, and troubleshoot any production or delivery issues

·Prepare presentations, costing documents, and update clients regularly on project milestones

·Maintain strong internal project documentation and timelines

·Business planning in collaboration with our Business Director & MD.

• · Business efforts to grow each client.
• · Sales revenue and profitability of each order.
• · Collaborate with the BD in order to assess the profitability of projects and pitches.
• · Client forecast accurately & deliver billing on time.

What we are looking for

·2+ years in an account management role, ideally within merchandise, marketing or creative industries.

·Understanding of licensed merchandise — especially working with entertainment or FMCG brands.

·Experience working with global manufacturers, particularly in China.

·Familiarity with logistics, production timelines, and compliance requirements.

·Confidence working directly with clients and managing multiple accounts simultaneously.

·A good eye for design and a passion for high-quality, retail-ready merchandise.

·A proactive, problem-solving mindset and great communication skills.

·Strong computer skills including Microsoft Word, Excel, Adobe Editor and PowerPoint.

·Bonus points if you’ve worked on projects with Disney, Harry Potter, or other major Ips.

Soft Skills & Mindset

·A genuine team player who collaborates well across departments

·Excellent time management and organisational skills, ability to set priorities and responsive to customer requests.

·Able to remain calm under pressure and handle shifting deadlines gracefully

·A strong communicator with a solutions-first attitude

·Detail-oriented, reliable, and always looking for ways to improve processes

·Curious, creative, and eager to grow within a small, ambitious team.

·Highly self-motivated and enthusiastic about what they do.

·Keeps calm and focused in a busy environment, with the ability to rise above the noise.

At I Wish, we’re passionate about crafting merchandise that tells a story. You’ll get to work with major global brands, contribute to exciting campaigns, and be part of a small but mighty team that values creativity, collaboration, and a touch of magic.

Although we've only been running for just under two years, our future is incredibly exciting — with a growing portfolio of iconic IPs, international clients, and some seriously fun projects in the pipeline. This is a fantastic opportunity to join us at a pivotal stage and make your mark as we continue to grow.

·28 days of holiday allowance (in addition to public holidays).

·Complimentary breakfast essentials like cereal, porridge, fruit, bread, spreads, and beverages (coffee, tea, milk).

·Flexible work-from-home one day per week.

·Annual bonus based on company performance and position’s goals being achieved (discretionary).

Application Process

• Please submit your CV via Linkedin.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Design Services

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