Account Manager

23RED LIMITED; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A creative agency in Greater London seeks an experienced Account Manager to foster client relationships and deliver integrated campaigns. This role demands expertise in client management, communication, and project organization. The ideal candidate will have experience in creative or advertising agencies and be adept in building partnerships and supporting campaign delivery. Successful applicants will thrive in a diverse environment, ensuring effective service delivery while promoting agency values.

Qualifications

• Experience as an Account Manager in a creative/advertising/PR agency.
• Experience in supporting large-scale integrated campaigns.
• Proven ability to build partnerships.

Responsibilities

• Foster trust and build agency credibility with clients.
• Deliver large-scale integrated campaigns.
• Communicate and manage the team effectively.

Skills

Client management

Partnership marketing

Project management

Communication skills

Organisation

Research and analysis

Numeracy

Digital skills

Tools

MS Office (Word, PowerPoint, Excel)

Paprika

Contact databases

Job description

23...WHO?

23red is a purpose-driven creative agency. We develop brands and campaigns that change behaviour for the better and have a positive impact on people’s lives.

Whether it’s tackling climate change, fighting inequality or making higher education accessible to all, we take pride in developing brands and campaigns that make a real difference to society.

We are experts in crafting campaigns that drive action and delivering them through owned and earned channels, frequently working through the trusted voices of media, partners or influencers.

Our people are motivated by the impact of our work and we have clear values, each underpinned by a set of behaviours: Collaborative, Curious, Creative and Clever.

We’re part of Capgemini Invent globally, aligned to Frog in the United Kingdom – and whilst we operate as a separate brand, we have the benefit of being part of a network.

PURPOSE OF THE ROLE

Due to business growth we are looking for an exceptional Account Manager to work with one key client. You will work closely with the Account Director and will be an integral part of the client servicing team. You will be fully responsible for fostering trust and helping to build agency credibility with key client stakeholders through exceptional client handling. You will play a key role in supporting the team to deliver great creative work, writing clear briefs and providing a considered point of view when reviewing work and sharing with clients. You will also ensure projects are delivered on time and within set budgets and scope of work.

• A natural client manager, you will be an ambassador for 23red who can articulate the agency’s history, philosophy, approach and tools to clients while consistently seeking out new and exciting opportunities for the agency.

• You will amplify campaign messages by identifying and building productive partnerships with like-minded organisations. You will build your understanding of, and expertise in Partnerships Marketing. (Ideally you will have some experience of building partnerships but if you have the aptitude, transferrable skills and interest, we would still love to hear from you!)

• You will support the delivery of large-scale integrated campaigns.

• A polished project manager, you will be highly organised, task driven and brilliant at imparting knowledge across the agency to ensure everyone is working to a common goal in a collaborative and client-centered fashion.

• Central to all activity on your clients, you will help ensure the wider team are kept up to date on all developments. In turn, you will always seek insightful and engaging answers to client queries that demonstrate agency collaboration.

• Commercially astute, you will always have an eye on the bigger picture to help identify new opportunities within your named clients. You will also be keen to impart your knowledge of the creative process with your clients to scope out mutually agreeable deliverables.

WHAT DO YOU NEED TO BE SUCCESSFUL IN THE ROLE

• Experience as an Account Manager within a creative/advertising/PR agency.

• Experience in supporting the delivery of large-scale integrated campaigns. Experience in paid & earned.

• You will come with experience of building partnerships,

• Communication skills: can communicate with appropriate departments and teams internally and with clients of all levels with confidence and clarity; excellent face-to-face communicator; a clear, accurate and concise written style across emails, contact and status reports; capable of delivering and creating client presentations with confidence, clarity, and conviction.

• Management: keeps the team informed of what they’re doing, managing the team’s time when it comes to reviewing their own work.

• Organisation: is able to manage time and workload efficiently, prioritising effectively and flagging issues when they arise.

• Research and analysis: is able to identify the need for and recommend qualitative or quantitative research and work with an external supplier and AD to develop the most appropriate methodology.

• Numeracy: ability to understand the project/job cycle; agency rate cards and how charges are calculated; how to manage time and delivery efficiently

• Digital skills: adept at using MS Office programmes (Word, PowerPoint and Excel), Paprika and the Contact databases.

DIVERSITY AND INCLUSION

We are committed at 23red to creating a team that represents the rich diversity of society and we strive to create a working environment that ensures everyone can be heard and valued for their contributions. We welcome all applications, especially those from individuals who are underrepresented in our industry. This includes people from ethnic minorities, LGBTQI+ people, individuals with disabilities (both seen and unseen) and people of any age and class. In considering candidates, we look for culture add rather than culture fit – we do not seek to create a homogenous culture and value the diversity of perspectives the team bring to the table.

We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.