Account Manager

COMORO; Epsom; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

COMORO is seeking an Account Manager to drive growth across circa 50 UK-based accounts. Hybrid role in Surrey with a focus on retaining, renewing and cross-selling the full portfolio of services including mass notification applications.

You will manage forecasts, deliver revenue targets and lead opportunities, while working cross-functionally to enhance the customer experience and expand client spend. A strong track record in sales and CRM usage is essential.

Qualifications

• Role would suit candidates with experience in regulatory environments or telecoms/tech-enabled services.
• Strong account management and account development skills.
• Highly organised with attention to detail and ability to execute revenue strategies.
• Proven track record of meeting or exceeding sales targets.
• Ability to retain customers and prevent cancellations.

Responsibilities

• Forecasting and delivery of daily, monthly and annual retention, pipeline and revenue targets.
• First-class account management to maintain CSAT and NPS targets.
• Nurture customers within the account base to ensure a robust pipeline of opportunities.
• Maximise each customer’s potential spend through account development planning, relationship building and data analysis.
• Deliver bid and proposal responses with executive summaries and win themes.
• Identify potential referrals and the key decision makers within the client organisation.
• Set up meetings between client decision makers and the company’s practice leaders.
• Collaborate cross-functionally with other departments to improve the customer experience.
• Keep abreast of current industry news or insights relevant to the business to inform sales strategy.
• Collaborate with Marketing to identify opportunities within your account base.

Skills

Account management

Account development

CRM experience

Sales experience

Target achievement

Commercial acumen

Tools

SFDC (Salesforce)

Job description

Account Manager

Basic Salary £40k to £50k + commission (uncapped) & Benefits

Location – Hybrid/Surrey

Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors.

The Account Manager position will play an instrumental role in driving continued growth from circa 50 key accounts. Your main purpose is to manage these existing UK accounts and to retain, renew and cross sell/upsell the full portfolio of services including their mass notification service and applications.

Key responsibilities

• CRM management - Forecasting and Delivery of daily, monthly and annual retention, pipeline and revenue targets.
• First class account management service for our customers to maintain excellent CSAT and NPS targets.
• Nurture customers within the account base to ensure a continued robust pipeline of opportunities.
• Be able to maximize each customers potential spend through Account Development planning, relationship building and data analysis.
• Delivering excellent bid and proposal responses with Executive summary and win themes.
• Identify potential referrals, and the decision makers within the client organization.
• Set up meetings between client decision makers and company’s practice leaders/principals.
• Work cross functionally with other departments to improve and enhance the customer experience for all customers.
• Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector.
• Collaborate with Marketing team to identify potential opportunities within your account base.

Knowledge and experience

• Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service.
• Great Account Management and Account Development skills.
• Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue.
• Proven track record of consistently achieving and exceeding sales targets.
• Skilled in the ability to retain customers and prevent cancellations.
• CRM experience essential (SFDC desirable).
• Demonstrable commercial acumen and use of Sales Methodologies.