IT Account Manager

Context Recruitment Limited; Leeds; Hybrid; GBP 41,000 - 50,000; Full time

Job summary

Context Recruitment Limited is recruiting an IT Account Manager to manage a portfolio of existing customers and drive growth across connectivity, security and voice services. The role is hybrid, Leeds or Southampton, with scope to build strong relationships and upsell.

You will align with clients' objectives and technology needs, coordinate with delivery teams, and ensure excellent service. Salary up to £45k base plus commission, depending on experience.

Qualifications

• Experience in an Account Manager, Client Manager or similar role.
• Proven revenue growth within existing accounts.
• Experience selling technology, telecoms, IT, managed services or communications solutions.
• Strong commercial acumen with a consultative sales approach.

Responsibilities

• Manage and develop a portfolio of existing customer accounts.
• Build relationships with key stakeholders and decision-makers.
• Conduct regular account reviews to understand requirements and opportunities.
• Identify and deliver upsell/cross-sell opportunities across the portfolio.
• Drive customer retention and maximise account value.
• Coordinate with technical, delivery and support teams to ensure outcomes.
• Produce forecasts, account plans and pipeline updates.
• Maintain awareness of market trends and emerging technologies.

Skills

Account management

Sales experience

Technology solutions

Relationship building

Job description

IT Account Manager

Paying between £ basic + Commission

Hybrid based (Leeds or Southampton)

Our client is a well-established technology solutions provider, delivering innovative connectivity, network security and voice services to businesses across the UK. As they continue to expand their customer base and service offering, they are seeking an experienced Account Manager to develop key client relationships and drive growth within existing accounts.

As Account Manager, you will act as the primary contact for a portfolio of existing customers, ensuring they receive an exceptional experience whilst identifying opportunities to introduce additional products and services.

You will work closely with customers to understand their strategic objectives, technology requirements and future plans, positioning the organisation as a trusted partner rather than simply a supplier.

Key Responsibilities

• Manage and develop a portfolio of existing customer accounts.


• Build strong relationships with key stakeholders and decision-makers.


• Conduct regular account reviews to understand customer requirements and future opportunities.


• Identify and deliver upsell and cross-sell opportunities across the full solutions portfolio, including connectivity, network security and voice services.


• Drive customer retention and maximise account value.


• Work collaboratively with technical, delivery and support teams to ensure excellent customer outcomes.


• Produce accurate forecasts, account plans and pipeline updates.


• Maintain a strong understanding of market trends and emerging technologies.

Required experience

• Previous experience in an Account Manager, Client Manager or Business Development role.


• A track record of growing revenue within existing customer accounts.


• Experience selling technology, telecoms, IT, managed services, connectivity, security or communications solutions.


• Strong commercial acumen and a consultative approach to sales.


• Excellent communication and relationship-building skills.


• The ability to manage multiple accounts and priorities effectively.


• A proactive and customer-centric mindset.

Must be eligible to work in the UK

Hybrid/Office based with occasional site visits (Hub can be either Leeds or Southampton)

Paying up to 45k basic + commission, depending on experience.