Account Manager

Talent; England; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Account Manager to oversee a major healthcare account. This role involves managing 100+ contractors, driving account growth, and ensuring compliance. The ideal candidate will have a proven track record in account management and possess excellent stakeholder engagement skills. The position offers a salary of £40,000 – £45,000 and a hybrid working model. This is a great opportunity to make a significant impact in a supportive environment focused on service excellence.

Qualifications

• Proven experience in account management, ideally in recruitment or contractor care.
• Ability to handle large volumes of contractors.
• Strong stakeholder engagement at senior levels.

Responsibilities

• Manage 100+ contractors, ensuring engagement and retention.
• Lead the onboarding process from offer to induction.
• Oversee payroll and compliance for contractors.
• Conduct contractor satisfaction reviews.
• Deliver accurate reporting on account performance.
• Manage SLA delivery and service levels.
• Build relationships with key stakeholders.
• Identify growth opportunities for the account.

Skills

Account management experience

Stakeholder management

Organizational skills

Communication skills

Proactive mindset

Job description

Are you an experienced Account Manager with a passion for building strong relationships, driving account growth, and delivering service excellence? We are looking for a motivated and professional Account Manager to take the lead on one of our largest healthcare accounts – a key programme that is expanding rapidly and requires a confident individual to add real value.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working with multiple stakeholders, and has a track record of managing high-volume contractor programmes.

The Role

As an Account Manager, you will be responsible for overseeing the full lifecycle of the account, ensuring seamless contractor care while strategically growing and developing the partnership. You’ll act as the key point of contact for both the client and contractors, building trust and ensuring expectations are consistently exceeded.

Day-to-day, you’ll be responsible for:

• Managing 100+ contractors across the account, ensuring engagement and retention.
• Leading the end-to-end onboarding process – from candidate offer to induction.
• Overseeing payroll and compliance, ensuring all contractors are supported effectively.
• Conducting contractor reviews to ensure satisfaction and address any concerns.
• Delivering timely and accurate reporting on account performance.
• Ensuring SLA management and delivering on agreed service levels.
• Building strong, trusted relationships with key stakeholders at all levels.
• Driving account development by identifying opportunities for growth and service improvement.
• Acting as a strategic partner to the client, continuously looking for ways to add value.

About You

We are looking for an Account Manager who is confident, professional, and able to work effectively in a client-facing role. You’ll have strong organisational skills and the ability to manage multiple priorities, while keeping both client and contractor satisfaction at the heart of everything you do.

To succeed, you should have:

• Proven experience in account management – ideally within recruitment, contractor care, or a people-focused service environment.
• A background in contractor care or workforce management, with the ability to handle large volumes.
• Excellent stakeholder management skills, with the confidence to engage at senior levels.
• Strong communication, reporting, and organisational skills.
• A proactive, solutions-driven mindset, with a focus on adding long-term value to the account.

What’s on Offer?

We offer a salary between £40,000 – £45,000 depending on experience, the opportunity to manage one of our flagship healthcare accounts with significant exposure, a hybrid working model with 3 days per week onsite in Surrey, and the chance to work in a supportive environment that values account development, innovation, and service excellence.

This is more than just account management – it’s a chance to take ownership of a high-profile client relationship where your expertise and commitment will make a measurable impact. If you’re ready to step into a role where you’ll be challenged, valued, and able to shape the success of a growing account, we’d love to hear from you.