Account Manager

CBRE Local UK; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

CBRE is recruiting an Account Manager to join the Global Workplace Solutions team in the City of London. You will run day-to-day hard and soft services, organize the site team and supply chain, and manage P&L to maintain profitability.

The role focuses on improving operational and commercial performance through best practice and identifying new service lines. Ideal candidates will have FM experience, strong commercial acumen, and excellent communication and management skills.

Qualifications

• Experience in facilities management or similar FM role.
• Strong commercial acumen and ability to manage P&L.
• Excellent communication and management skills.
• Proven ability to lead teams and coordinate service delivery.
• Experience in government or manufacturing environments is desirable.

Responsibilities

• Oversee day-to-day operations of hard and soft services.
• Organise site team and supply chain to meet contractual outputs.
• Maintain customer relations including progress meetings and site visits.
• Own P&L and ensure profit margins are achieved.
• Lead a team of soft services professionals and M&E engineers.
• Assist in developing SOPs, contingency plans and safety procedures.
• Drive opportunities for contract growth and re-tendering.

Skills

Facilities Management

P&L management

Communication skills

Leadership

Education

NEBOSH

IOSH

Job description

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Account Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Account Manager to join the team.

Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.

Role Summary

Responsible for the day to day running of both the hard and soft services, organising the site team and supply chain in order to meet contractual outputs and objectives

Maintain customer relations including progress meeting, site visits, and obtaining referrals

Managing & having accountability for the P&L and maintaining agreed profit margins

Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company

Assist in the preparation of standard operating procedures, emergency and contingency plans

Ensure the provision of healthy and safe working conditions and regularly review the H&S policy

Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender

Person Specifications

Interested candidates must possess quantifiable experience within a similar role.

Facilities Management experience

Government or manufacturing environment would be desirable

A qualification in health & safety (NEBOSH, IOSH) is desirable

Strong commercial acumen is essential, and experience of managing a P&L is preferable.

Excellent communication and management skills are essential