Account Director

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Career development and progression

Collaborative and supportive culture

Job summary

CBRE Global Workplace Solutions (GWS) is seeking an experienced Account Director in London to lead a key client contract. The role involves ensuring operational excellence, developing high-performing teams, and promoting a strong safety culture. The ideal candidate will have substantial experience in facilities management and a proven ability to build strong client relationships.

Joining CBRE offers opportunities for career development, leading high-profile contracts, and being part of a collaborative culture.

Qualifications

• Proven experience at Contract or Account Manager level (or above) within technical or hard services.
• Strong track record of leading teams and developing talent.
• Experience managing budgets and driving profitability.

Responsibilities

• Provide overall leadership of the contract, meeting operational and commercial commitments.
• Build strong client relationships and identify growth opportunities.
• Ensure compliance with company policies and legal standards.

Skills

Facilities Management Experience

Leadership & People Management

Commercial & Financial Acumen

Client Engagement & Influence

Resilience & Delivery Focus

Education

Engineering qualification

Job description

Account Director

Location: London

CBRE Global Workplace Solutions (GWS)

CBRE is a global leader in real estate services, delivering innovative workplace and facilities management solutions. We are looking for an experienced Account Director to lead a key client contract, driving performance, growth, and service excellence.

Key Responsibilities

• Contract Leadership & Delivery Provide overall leadership of the contract, ensuring all operational and commercial commitments are consistently met and exceeded.
• Client Relationship & Growth Build strong client relationships, identify opportunities for growth, and support contract retention and re-tender success.
• Financial Performance Own financial outcomes, including revenue growth, cost control, profitability, and reduction of WIP and debt.
• Operational Excellence & Compliance Ensure delivery aligns with company policies, statutory requirements, and contractual obligations through effective controls and processes.
• Health, Safety & Risk Management Promote a strong safety culture, ensuring full compliance with HSE standards across teams and subcontractors.
• People & Team Development Lead, develop, and structure high-performing teams, including succession planning, coaching, and capability building.

Candidate Requirements (6 Areas)

• Facilities Management Experience Proven experience at Contract or Account Manager level (or above), ideally within technical or hard services.
• Technical Background Engineering qualification (not essential).
• Leadership & People Management Strong track record of leading teams, driving performance, and developing talent.
• Commercial & Financial Acumen Experience managing budgets, driving profitability, and delivering financial plans.
• Client Engagement & Influence Excellent communication skills with the ability to influence senior stakeholders and build long-term partnerships.
• Resilience & Delivery Focus Highly organised, self-motivated, and able to perform in fast-paced, high-pressure environments.

Why Join CBRE?

• Global market leader with strong reputation
• Opportunity to lead high-profile contracts
• Career development and progression
• Collaborative and supportive culture