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Churchill Group; Colchester; On-site; GBP 28,000 - 39,000; Full time

Benefits offered by this job

Employee Ownership

Maternity and paternity leave support

24/7 GP access, plus mental health, …

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Wellbeing, Diversity & Inclusion

Recognition and rewards

Job summary

Churchill Group in the East Anglia Division is seeking an experienced Account Manager to oversee 14 sites across a diverse portfolio of primary schools, secondary schools, and offices, driving service excellence and growth. The role offers a rewarding mix of leadership, client liaison, and operational oversight.

You will lead and coach cleaning teams, maintain high standards of service delivery, conduct regular contract reviews, and ensure Health & Safety compliance while seeking opportunities

Qualifications

• Experience as Account Manager or similar in facilities or FM.
• Proven ability to lead multi-site service teams and manage client relations.
• Knowledge of Health & Safety within the cleaning industry.

Responsibilities

• Maintain strong client relationships with high satisfaction.
• Ensure quality of service delivery across 14 sites.
• Lead, recruit, and coach local service teams.
• Carry out projects, reports, and audits to support Operations Manager.
• Hold contract and specification review meetings with customers.
• Ensure Health & Safety procedures and legislation are followed.
• Identify opportunities for continuous improvement and cost savings.

Skills

Leadership

Client relationships

Forecasting

Health & Safety

Driving licence

Travel readiness

Job description

Monday to Friday (with flexibility to work until 7:00pm)

£33,500 per annum plus company car

We are seeking an experienced Account Manager to join our thriving East Anglia Division, overseeing 14 sites across a diverse portfolio of primary schools, secondary schools, and office locations. This is an exciting opportunity to join a growing business, with the chance to develop existing client relationships and contribute to continued growth and success.

In this varied and rewarding role, you will lead and support a team of cleaning operatives, ensuring exceptional service delivery and high operational standards across all sites. No two days are the same, and your leadership, organisational, and people management skills will play a key role in driving performance, building strong customer relationships, and creating a positive working environment for your team.

As an Account Manager, you will be:

• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality of service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
• Hold regular contract and specification review meetings with customers
• Be responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth.

As an Account Manager, you will have:

• Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
• Experience in financial forecasting, budgeting, and analysis
• A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
• Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
• A full driving license and the ability to travel to various sites as required.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (Enhanced DBS) is required for this role.

Keywords:

Account Manager, Area Manager, Contract Manager