Account Manager

Simpro Software; Leeds; On-site; GBP 38,000 - 55,000; Full time

Benefits offered by this job

Private Health Insurance

Company pension scheme (5% employer)

Generous annual leave

Employee Assistance Programme

Life Insurance

Parental Leave

Job summary

Simpro Software in Leeds (LS15) is seeking an Account Manager to own the health, retention and expansion of a portfolio of SMB and Mid‑Market customers. You will act as strategic advisor and commercial driver, collaborating with Product, Support and Professional Services to deliver measurable outcomes.

You will manage renewals and expansion, build strong relationships, anticipate churn risks and drive revenue growth while maintaining accurate forecasts in our CRM.

Qualifications

• Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
• Proven success exceeding renewal and expansion targets, with strong commercial awareness and contract negotiation skills.
• Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed.
• Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
• A proactive, organized and driven individual who can manage time and portfolio effectively with a high degree of autonomy.

Responsibilities

• Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships.
• Serve as the primary point of contact and customer advocate.
• Identify churn risks early and execute retention plans to maintain customer success.
• Develop a deep understanding of clients' businesses and goals to identify opportunities for upsell and cross-sell.
• Own the full expansion and renewal lifecycle, consistently meeting or exceeding targets.
• Negotiate contracts and maintain strong pipeline discipline and forecasting accuracy.
• Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI and align our solutions with evolving business needs.
• Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion.
• Act as the voice of the customer internally, ensuring feedback is captured and acted upon.
• Partner with cross-functional teams to resolve issues, improve adoption and enhance the customer experience.

Skills

B2B Account Management

Customer Success

Renewal & Expansion

Interpersonal communication

Tools

Salesforce

Job description

Overview

Join Simpro Group as an Account Manager and become the trusted partner our customers rely on to grow, adopt and maximise value from our SaaS solutions. You will own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver within an established customer base. This is a high-impact role in a fast-growing SaaS environment where you will manage a large, active portfolio and drive retention, adoption and revenue expansion. You’ll collaborate with Product, Support and Professional Services teams to ensure customers achieve measurable outcomes while identifying opportunities to deepen partnerships. Location: Leeds (LS15) On-site

Responsibilities

• Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships.
• Serve as the primary point of contact and customer advocate.
• Identify churn risks early and execute retention plans to maintain customer success.
• Develop a deep understanding of clients\' businesses and goals to identify opportunities for upsell and cross-sell.
• Own the full expansion and renewal lifecycle, consistently meeting or exceeding targets.
• Negotiate contracts and maintain strong pipeline discipline and forecasting accuracy.
• Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI and align our solutions with evolving business needs.
• Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion.
• Act as the voice of the customer internally, ensuring feedback is captured and acted upon.
• Partner with cross-functional teams to resolve issues, improve adoption and enhance the customer experience.

Qualifications

• Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
• Proven success exceeding renewal and expansion targets, with strong commercial awareness and contract negotiation skills.
• Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed.
• Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
• A proactive, organized and driven individual who can manage time and portfolio effectively with a high degree of autonomy.

What We Can Offer You

• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance
• Company pension scheme, with an uncapped 5% employer contribution
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Programme – get rewarded for referring a friend to join our team
• Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Casual dress and relaxed office environment
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all product lines
• Service recognition awards

Our Core Values

• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.