Hybrid Account Manager - Growth, Support & Onboarding

Safepoint; Chelmsford; Hybrid; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Bonus paid quarterly against sales cta

Hybrid working

28 days holiday, including bank-holl

Job summary

Safepoint is seeking an Account Manager to handle smaller sales, support customers daily, and set up new accounts. Reporting to Head of Sales, you will manage your own pipeline from enquiry to close with direct customer contact and clear business impact.

Responsibilities include owning inbound deals, product demos, pro proposals, CRM pipeline management, and onboarding new customers. Hybrid work from Chelmsford and 28 days holiday are offered.

Qualifications

• At least two years' experience in sales, customer service, or account management.
• Excellent written communication with strong email etiquette.
• Able to respond to customers quickly, clearly, and warmly.
• Confident and professional by telephone and video call.

Responsibilities

• Own all smaller inbound deals from enquiry to close.
• Respond promptly to new enquiries by telephone, email, and webchat.
• Conduct product demonstrations and sales meetings by video call and telephone.
• Write clear, professional proposals tailored to customer needs.
• Manage pipeline in HubSpot CRM with follow-ups and records.
• Hand over closed deals to Operations for invoicing and payment setup.
• Handle inbound customer queries via telephone, email, and Intercom webchat.
• Log all interactions and maintain data integrity across systems.
• Onboard and train new customers through video calls.
• Support account setup and configure user access.
• Proactively contact existing customers to identify upsell opportunities.

Skills

Sales experience

Customer service

Account management

Communication skills

Tools

HubSpot CRM

Intercom

Job description

Safepoint is seeking an Account Manager to handle smaller sales, support customers daily, and set up new accounts. Reporting to Head of Sales, you will manage your own pipeline from enquiry to close with direct customer contact and clear business impact.

Responsibilities include owning inbound deals, product demos, pro proposals, CRM pipeline management, and onboarding new customers. Hybrid work from Chelmsford and 28 days holiday are offered.