Account Manager

Tina Lacey Recruitment Ltd; Blackburn; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

An established industry player is seeking a passionate Account Manager to join their dynamic team in Blackburn. This role offers a fantastic work-life balance with a hybrid working model, allowing you to blend home and office work. You'll engage with employers across the North West, providing high-quality apprenticeship opportunities and acting as their main contact. With a focus on building relationships and generating new business leads, this position is perfect for someone who thrives in a people-oriented environment. Join a team that values excellence and talent creation, and enjoy a range of generous benefits including additional holiday options and a contributory pension scheme.

Benefits

27 days holiday plus bank holidays

Birthday leave

Contributory pension scheme

Life insurance (4x annual salary)

Annual CPD days

Modern facilities

Free parking on and off-site

Qualifications

• Experience in account management and customer service.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as the main point of contact for customer account management.
• Maintain and grow existing client relationships.
• Provide responsive customer service via email, phone, or meetings.

Skills

Customer Relationship Management

Sales Management

Communication Skills

Account Management

Education

Relevant Degree or Equivalent Experience

Job description

Account Manager - May start

Location:

Blackburn, Lancashire

Contract Details:

FTC until Mat Leave, 14 months, Full Time, 37.5 hours per week, Monday to Friday, 8am to 4.45pm (finish at 12.30pm on Fridays). Hybrid working - mix of home and office.

Salary:

GBP 26,250, rising to GBP 28,350.

Benefits:

• 27 days holiday plus bank holidays, increasing to 32 days with service
• Birthday leave
• Option to purchase up to 5 additional holiday days per year
• Contributory pension scheme
• Life insurance (4x annual salary)
• Annual CPD days and opportunities for career development
• Modern facilities and family-friendly policies
• Scope for hybrid working
• Free parking on and off-site

About the Employer:

Our training provider, based in Blackburn and owned by the University of Central Lancashire, has over 50 years of heritage in Lancashire, delivering learning and development solutions and prides itself on excellence and talent creation.

Role Overview:

Are you a people person passionate about making a difference? Do you enjoy building relationships? This role offers a great work-life balance and company benefits.

You will engage with employers across the North West and nationally, providing high-quality apprenticeship opportunities, acting as their main contact, supporting training needs, and generating new business leads through warm contacts and appointments.

Key Responsibilities:

1. Serve as the main point of contact for customer account management, holding regular face-to-face meetings to discuss account matters, issues, and future needs.
2. Provide responsive customer service via email, phone, or meetings.
3. Maintain and grow existing client relationships, upselling and cross-selling services.
4. Manage sales pipeline and opportunities, achieving KPIs for Apprenticeships, Apprenticeship Preparation Programme, and commercial training.
5. Provide weekly sales reports and updates.
6. Build strong relationships with stakeholders, identifying market opportunities and growth potential.

Application Process:

To apply for the Account Manager role in Blackburn, Lancashire, please email your CV to Tina Lacey.

About Us:

Recruitment is a specialist agency dedicated to skills, training, and employability sectors nationwide, offering free pre-interview advice throughout the process.