Account Manager

culliganalabama; Birmingham; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

23 days' holiday + Bank Holidays

Company Pension scheme

Cycle to Work scheme available

Employee rewards and discounts

Option to join Health Care Cash Plan

24/7 365-day access to Employee Assist

Access to on-going learning and dev

Life Assurance

Shared office social events

Job summary

Culligan is looking for a Growth Account Manager to own a portfolio of SME customers, proactively drive revenue, secure renewals, reduce churn, and build lasting relationships that deliver value.

If you enjoy account management, consultative selling, and identifying upsell opportunities across Culligan's product and service portfolio, we'd love to hear from you. You’ll maintain an accurate Salesforce pipeline and collaborate across Customer Service, Operations, Marketing, and Sales.

Qualifications

• Experience in B2B Account Management, Growth, Retention, Customer Success, or Sales.
• A track record of growing revenue within existing customer accounts.
• Strong consultative selling and relationship-building skills.
• Commercially minded with a focus on achieving results.
• Experience managing multiple opportunities and priorities.
• Confidence using Salesforce or similar CRM systems.

Responsibilities

• Manage and grow a portfolio of SME customer accounts.
• Build strong relationships with key stakeholders and decision-makers.
• Identify upsell and cross-sell opportunities across Culligan's product and service portfolio.
• Proactively manage renewals and protect recurring revenue.
• Spot churn risks early and take action to retain customers.
• Create and execute account growth plans.
• Maintain an accurate pipeline and forecast within Salesforce.
• Work closely with Customer Service, Operations, Marketing, and Sales teams to deliver the best customer experience.

Skills

Account Management

Growth

Retention

Customer Success

Sales

Consultative Selling

Relationship Building

Salesforce

Tools

Salesforce

Job description

At Culligan, we're building a best-in-class commercial team and looking for a driven Growth Account Manager to help our SME customers get even more value from their partnership with us.

This isn't a customer service role. It's a proactive, commercially focused position where you'll own a portfolio of existing customers, uncover growth opportunities, secure renewals, reduce churn, and build lasting customer relationships that drive revenue.

If you enjoy account management, consultative selling, and finding ways to grow customer accounts, we'd love to hear from you.

What You'll Do

• Manage and grow a portfolio of SME customer accounts.
• Build strong relationships with key stakeholders and decision-makers.
• Identify upsell and cross-sell opportunities across Culligan's product and service portfolio.
• Proactively manage renewals and protect recurring revenue.
• Spot churn risks early and take action to retain customers.
• Create and execute account growth plans.
• Maintain an accurate pipeline and forecast within Salesforce.
• Work closely with Customer Service, Operations, Marketing, and Sales teams to deliver the best customer experience.

What We're Looking For

• Experience in B2B Account Management, Growth, Retention, Customer Success, or Sales.
• A track record of growing revenue within existing customer accounts.
• Strong consultative selling and relationship-building skills.
• Commercially minded with a focus on achieving results.
• Experience managing multiple opportunities and priorities.
• Confidence using Salesforce or similar CRM systems.
• 23 days' holiday + Bank Holidays
• Company Pension scheme
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Access to on-going learning and development with our online learning platform
• Life Assurance
• Shared office social events

If you're passionate about building customer relationships, driving growth, and delivering commercial results, we'd love to hear from you.