Account Manager

Techpoint

Basingstoke

On-site

GBP 35,000 - 50,000

Full time

7 days ago

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Benefits offered by this job

25 days holiday

Birthday off

Private Healthcare

Health cash plan

Company sick pay

Bonus scheme

Life insurance

Pension salary sacrifice

Holiday buy up to 5 days

Enhanced parental leave pay

Cycle to work

Salary sacrifice for home and tech

Tastecard discounts

Free parking

Job summary

TechPoint Group in the UK is seeking a proactive Sales Executive to join our team at our Basingstoke facility. You will provide dedicated customer service and sales administration for existing and potential customers in electronics and RF components.

You will act as the internal sales point of contact, manage quotes within 24 hours, and support quarterly business reviews. You will gather market information and build strong cross‑department relationships to drive growth.

Qualifications

Previous experience in a sales environment.
Experience in electronics manufacturing or RF components.
Knowledge of customers, competitors, and market trends is valued.
Strong communication skills.

Responsibilities

Provide dedicated customer service and sales administration support for existing and potential customers.
Act as internal sales contact covering all aspects of the customer business.
Ensure tasks are completed promptly and communicated to relevant personnel.
Analyse sales enquiries and create opportunities in CRM where appropriate.
Respond to quotes and service requests within 24 hours if possible.
Proactively call existing and potential customers.
Log market information on potential customers, competitors and market trends.
Report lost business with reasons to the line manager.
Ensure visit report actions are completed within 24 hours when possible.
Maintain high accuracy in all tasks and support quarterly business reviews.

Skills

Sales experience

Electronics RF components

Market knowledge

Strong communication

Job description

TechPoint Group, is one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We have opened a new world-class facility and are looking for new talented people to join us on this exciting journey.

To actively promote and sell the TechPoint Golledge's specialist components products, providing the best customer service in the frequency products industry and to support and the internal & external sales team to work pro-actively in achieving set targets and KPI's.

Responsibilities

Providing dedicated customer service and sales administration support for existing and potential customers
Acting as internal Sales point of contact for existing and potential customers covering all aspects of their business
Overseeing that all necessary tasks are promptly completed and effectively communicated to all relevant personnel
Analysis of all sales related enquiries and creation of opportunities in CRM system where appropriate
Responding to quote & other customer service requests from existing and potential customers within 24 hours if practically possible
Proactive calling existing & potential customers
Proactively gathering & logging market information concerning potential customers, customers and competitors
Notifying your line manager of any lost business along with reasons for not winning
Ensuring actions from visit reports are completed within 24-hours if practically possible
Ensuring a high degree of accuracy is maintained in all tasks
Working together with external Sales team on quarterly business reviews (QBR's)
Occasional support at trade exhibitions and customer visits overseas
Establishing strong relationships with internal and external customers and other departments within the business

Key Performance Indicators

Quote completion, follow-up and conversion
Sales growth in your regions - Sales bookings, targeting year-on-year growth
Sales gross margin
Number of active customers, targeting year-on-year growth

Experience

Essential - Previous experience in a sales environment.
Essential - Experience in the electronics manufacturing or RF components.
Desirable - Knowledge of customers, competitors, and market trends is highly valued.
Desirable - Strong communication skills.

Benefits and Perks