Account Manager

Miele; Abingdon; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Company car

Discounts on products

Private Medical Insurance

Gym membership

Health cash plan

Hybrid work options

Job summary

Miele is seeking an experienced Interim National Account Manager for our Ecommerce team in the UK for a six-month period. You will revitalise online retail partnerships, build relationships with major retailers, and work with Head of Key Accounts to drive profitable growth.

You will lead campaigns with Marketing and Product teams, deliver forecasts and plans, and focus on improving performance across online channels.

Qualifications

• Experience managing major ecommerce retail accounts or large-scale online sales operations.
• Proven track record of delivering commercial growth through national account management within a consumer brand.
• Strong commercial and financial acumen, including forecasts, budgets and promotional investment.
• Excellent relationship-building, communication and negotiation skills to influence senior stakeholders.
• Analytical and solutions-focused with the ability to identify opportunities and deliver results.

Responsibilities

• Lead and strengthen relationships with major ecommerce retailers to drive profitable growth and improve account performance.
• Deliver sales, volume and margin targets through effective account planning and negotiations.
• Collaborate with Marketing and Product teams on promotional campaigns, product launches and online retail initiatives.
• Prepare accurate sales forecasts, manage budgets and develop business plans to support sustainable growth.
• Conduct performance reviews and competitor analysis to improve online visibility and customer journeys.
• Lead product range reviews and strengthen distribution to meet customer and business needs.

Skills

Ecommerce account management

Relationship building

Financial acumen

Forecasting

Negotiation

Cross-functional collaboration

Job description

About Miele

How does a family-owned company become the global market leader in the premium segment for domestic appliances and a trusted partner for solutions in commercial and medical technology? By striving to always do better and to keep improving. This mindset defines what it means to work at Miele and drives the success of our products. Our approximately 23,000 employees can rely on one thing: those who embrace our commitment to quality will grow both personally and professionally.

Join Miele and help shape the future of our ecommerce partnerships.

At Miele, we have been setting the standard for premium home appliances since 1899. Guided by our philosophy of Immer Besser Forever Better we continuously strive to improve our products, our customer experiences and the way we work.

We are looking for an experienced and commercially driven Interim National Account Manager for our Ecommerce team to join us for an exciting six-month opportunity. This is more than an account management role. You will play a key part in revitalising and strengthening our ecommerce operations, building successful partnerships with some of Britain's largest retailers. Working closely with our Head of Key Accounts and wider commercial teams, you will bring fresh thinking, commercial expertise and a proactive approach to improving performance across our online retail partnerships.

If you thrive on turning commercial challenges into opportunities, building influential relationships and delivering meaningful results, we would love to hear from you.

Your Responsibilities

• In close collaboration with the Head of Key Accounts and wider commercial teams, lead and strengthen relationships with major ecommerce retailers to drive profitable growth and improve account performance
• Through effective account planning and commercial negotiations, deliver agreed sales, volume and margin targets while identifying new business opportunities
• Working alongside our Marketing and Product teams, develop and deliver promotional campaigns, product launches and online retail initiatives that strengthen our brand presence and maximise sales
• Using commercial insights and financial analysis, prepare accurate sales forecasts, manage account budgets and develop business plans that support sustainable growth
• Through regular performance reviews and competitor analysis, identify opportunities to improve online product visibility, customer journeys and sales performance
• In partnership with key retail stakeholders, lead product range reviews, strengthen product distribution and develop solutions that meet customer and business needs

What We Are Looking For

• Demonstrable experience managing major ecommerce retail accounts or large-scale online sales operations, ideally with retailers such as Amazon, AO, Currys, Argos, John Lewis, Ocado or similar
• A proven track record of delivering commercial growth through national account management within a recognised consumer brand, ideally in the premium sector
• Strong commercial and financial acumen, including experience managing sales forecasts, account profitability, budgets and promotional investment
• Excellent relationship-building, communication and negotiation skills, with the confidence to influence senior stakeholders and develop successful retail partnerships
• A proactive, analytical and solutions-focused approach, with the ability to identify opportunities, overcome commercial challenges and deliver results
• Strong organisational and collaborative skills, with the ability to manage competing priorities, work across departments and make a meaningful impact within a short timeframe

What We Offer

• A salary of up to £60,000 per annum, plus a competitive benefits package
• A company car
• Extensive discounts on Miele products for yourself, family and friends
• Private Medical Insurance
• Discounted gym membership and a subsidised onsite café or lunch allowance
• An extensive health cash plan and free eye tests
• Additional benefits including financial advice, employee recognition schemes and more
• Hybrid working options, offering flexibility alongside collaboration with our teams in Abingdon

Ready to Make an Impact?

This is a fantastic opportunity to bring your ecommerce expertise to a globally recognised premium brand and make a real difference in just six months. At Miele, we value different perspectives, experiences and ideas. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone has the opportunity to contribute and succeed.

Join us and help shape the next chapter of Miele's ecommerce success.