Account Handler - Commercial & Schemes

Howden; Warrington; On-site; GBP 22,000 - 28,000; Full time

Job summary

Howden is recruiting an Account Handler in Warrington to support Account Executives in delivering tailored commercial insurance solutions. You will handle inquiries, prepare documentation, and manage client payments with accuracy and timeliness.

Based on site three days a week, with full-time training in the office. The role demands at least 12 months in customer service and administration, plus GCSEs including Maths and English, and strong attention to detail.

Qualifications

• 12 months' customer service experience required.
• 12 months' administration experience required.
• Good literacy and numeracy demonstrated in role.
• Strong communication and negotiation capabilities.

Responsibilities

• Prioritise and handle all work promptly and accurately.
• Handle queries by written form or telephone professionally.
• Produce accurate and professional documentation at all times.
• Process adjustments and notify insurers as needed.
• Refer queries outside own knowledge to seniors.
• Re-marketing exercises as required.
• Handle client payments per Howden procedures.
• Data input and record-keeping.
• Participate in meetings when required.

Skills

Customer service

Administration

Insurance knowledge

Attention to detail

Communication skills

Education

GCSEs including Maths and English

Job description

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden - Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden insurance are on the hunt for an Account Handler to assist Account Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations, upholding a professional image, and maximising business opportunities and profit for the company.

Please note this is a full-time, permanent opportunity. You will be based in our Warrington office and ideally be onsite for 3 days per week. (During training you will be required to be in the office full-time).

Overview:

• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Produce accurate and professional documentation at all times.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
• Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
• Re-marketing exercises.
• Dealing with client payments in line with Howden procedures.
• Data input.
• Participating in meetings as and when required.

Knowledge:

• A minimum of 12 months' customer service experience is required for this role.
• A minimum of 12 months' administration experience is required for this role.

Skills:

• A good level of technical insurance skills, to be assessed by regular in-house testing.
• Good negotiation and broking skills.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Good literacy and numeracy.

Qualifications:

• 5 GCSE A*-C including Maths and English.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.