Account Handler - Commercial & Schemes

Howden; Maidstone; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Howden is a global insurance group; join our Corporate team in Maidstone as an Account Handler to support renewals, new business, and client servicing. You will work with clients and underwriters to balance quality, coverage and price, while maintaining accurate records and documentation.

This full-time, permanent position offers a hybrid working model with 2–3 days in the Maidstone office, suitable for an ambitious, client‑focused professional with mid-corporate insurance experience.

Qualifications

• Understanding of general and legal principles of insurance and regulatory frameworks.
• Familiarity with the market, including competitors, territories and cultural awareness.
• Experience in an account handling or technical role within mid-corporate insurance is essential.
• Analytical yet approachable, keen to build sustainable relationships with team and clients.
• Customer-focused approach, able to work independently and meet tight deadlines.
• Attention to detail and willingness to learn.
• Calm and resilient under pressure; ability to adapt to change.

Responsibilities

• Regularly monitoring renewals and new business activity to aid effective planning and resourcing.
• Participate in team meetings, reporting on business progress within your area of expertise.
• Manage assigned projects and contribute to other projects as required.
• Review client documentation to ensure accurate information for quoting.
• Collate and communicate client requirements for appropriate marketing of the risk.
• Liaise with clients to resolve queries and respond to market and third-party queries.
• Produce high-quality market documentation and secure authorisations.
• Work with underwriters to place insurance balancing quality, coverage and price.
• Process data promptly and accurately on relevant systems to support client service.
• Maintain accurate and timely documentation for clients and records.
• Conduct due diligence/sanctions checks in line with procedures.
• Adhere to company policies and obtain required authorisations.
• Foster positive relationships with colleagues and external contacts.
• Provide support to senior colleagues and/or their clients on request.
• Deal with or refer client enquiries, renewals and mid-term adjustments.

Skills

Insurance principles

Account handling

Customer focus

Relationship building

Attention to detail

Independent work

Communication

Education

GCSE Maths & English

A levels

Job description

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden - Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position with the option to work 2-3 days per week in our Maidstone office for a balanced work experience.

We are seeking an ambitious Account Handler to join our dynamic Corporate team in Maidstone. If you have a passion for insurance, this is the opportunity for you. Be part of a world-class organisation that values collaboration and inclusion.

Responsibilities:

• Regularly monitoring renewals and new business activity to aid effective planning and resourcing
• Participate in team meetings, reporting on business progress within your area of expertise
• Manage assigned projects and contribute to other projects as required
• Review client documentation to ensure comprehensive and accurate information is presented for the quoting process
• Collate and communicate client requirements to ensure appropriate marketing of the risk
• Liaise with clients to resolve queries and respond to market and third-party queries as appropriate
• Produce high-quality market documentation, securing appropriate authorisations
• Work with underwriters to place insurance that balances quality, coverage, and price
• Process data promptly and accurately on relevant systems to support client service and internal processes
• Maintain accurate and timely documentation for clients, ensuring proper organisation of records.
• Conduct due diligence/sanctions checks in line with company procedures
• Adhere to company policies, procedures, and obtain required authorisations
• Foster and nurture positive relationships with colleagues and external contacts
• Provide support and assistance to senior colleagues and/or their clients on request
• Deal with or refer client enquiries, renewals, and mid-term adjustments

Requirements:

• Understanding of general and legal principles of insurance and knowledge of relevant regulatory and legal frameworks
• Familiarity with the market, including competitors, specific territories, and cultural awareness
• Experience in an account handling or technical role within mid-corporate insurance is essential.
• Good understanding of team objectives and how own role contributes
• An analytical yet approachable standout colleague, keen to build sustainable relationships with his team and clients alike
• Someone with a customer-focused approach, able to work independently and flexibly to achieve tight deadlines.
• Attention to detail and willingness to learn
• Calm and resilient under pressure; ability to positively react to change

Qualifications:

• GCSE Maths and English (or equivalent)
• A levels (desirable)

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.