Account Handler - Commercial & Schemes

2136GB00 Howden UK Brokers Limited; Stockton Heath; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Reasonable adjustments

Hybrid working

Job summary

Howden UK Brokers Limited in Warrington is seeking an Account Handler to support Account Executives by delivering sound insurance advice and quality service to clients with commercial risks.

The role requires a minimum of 12 months' customer service and administration experience, GCSEs including Maths and English, and strong attention to detail. You will handle queries, renewals, documentation, and premium adjustments while maintaining regulatory standards.

Qualifications

• Minimum 12 months' customer service experience.
• Minimum 12 months' administration experience.
• Good literacy and numeracy.

Responsibilities

• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Produce accurate and professional documentation at all times.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
• Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
• Re-marketing exercises.
• Issuing renewal documentation.
• Dealing with client payments in line with Howden procedures.
• Data input.
• Participating in meetings as and when required.

Skills

Communication skills

Negotiation

Attention to detail

Prioritisation

Literacy & numeracy

Education

GCSEs including Maths and English

Job description

Who are we?

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Account Handler role

At Howden - Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden insurance are on the hunt for an Account Handler to assist Account Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations, upholding a professional image, and maximising business opportunities and profit for the company.

Please note this is a full-time, permanent opportunity. You will be based in our Warrington office and ideally be onsite for 3 days per week. (During training you will be required to be in the office full-time).

Overview

• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Produce accurate and professional documentation at all times.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
• Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
• Re-marketing exercises.
• Issuing renewal documentation.
• Dealing with client payments in line with Howden procedures.
• Data input.
• Participating in meetings as and when required.

Knowledge

• A minimum of 12 months' customer service experience is required for this role.
• A minimum of 12 months' administration experience is required for this role.

Skills

• A good level of technical insurance skills, to be assessed by regular in-house testing.
• Good negotiation and broking skills.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Good literacy and numeracy.

Qualifications

• 5 GCSE A*-C including Maths and English.

What do we offer in return?

• A career that you define.
• At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond
• Reasonable adjustments

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Permanent Howden began

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.