Account Handler- Corporate & Commercial

Howden, the new name for Aston Lark; Birmingham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global insurance group is seeking an Existing Business Account Handler in Birmingham. The role focuses on managing and renewing existing client policies, requiring strong technical skills and client management expertise. The candidate should have a minimum of 3 years’ experience in commercial account handling and demonstrate excellent communication and negotiation abilities. This full-time position allows for hybrid work options to support work-life balance.

Responsibilities

• Manage and renew existing client policies.
• Organise and manage work activities to achieve team objectives.
• Liaise with clients, resolve queries, and ensure comprehensive documentation.

Skills

Technical insurance skills

Attention to detail

Negotiation skills

Oral and written communication skills

Analytical skills

Education

Minimum 3 years’ experience in a commercial account handling role

Job description

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

At Howden – Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect clients’ assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Join Howden and play a pivotal role as an Existing Business Account Handler. In this relationship‑focused position, you will be responsible for managing and renewing existing client policies.

This role demands a proactive individual with a passion for client retention, customer service and the drive to exceed team targets.

This is a full‑time, permanent position with the option to work 2‑3 days per week in our Birmingham office for a balanced work experience.

Responsibilities

• Organise and manage personal work activities to achieve team objectives and meet agreed targets
• Participate in team meetings, reporting on business progress within your area of expertise
• Manage assigned projects and contribute to other projects as required
• Review client documentation to ensure comprehensive and accurate information is presented for the quoting process
• Collate and communicate client requirements to ensure appropriate marketing of the risk
• Liaise with clients to resolve queries and respond to market and third‑party queries as appropriate
• Produce high‑quality market documentation, securing appropriate authorisations
• Take ownership for data entry, credit control, and chasing subjectivities when required
• Work with underwriters to place insurance that balances quality, coverage, and price
• Process data promptly and accurately on relevant systems to support client service and internal processes
• Maintain accurate and timely documentation for clients, ensuring proper organisation of records
• Conduct due diligence/sanctions checks in line with company procedures
• Adhere to company policies, procedures, and obtain required authorisations
• Foster and nurture positive relationships with colleagues and external contacts
• Provide support and assistance to senior colleagues and/or their clients on request
• Deal with or refer client enquiries, renewals, and mid‑term adjustments

Knowledge

• Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR
• Knowledge of trade credit is desirable

Skills

• Good level of technical insurance skills, to be assessed by regular in‑house testing
• Accuracy and attention to detail
• Ability to process work quickly and efficiently
• Ability to prioritise work and meet deadlines
• Good negotiation and broking skills
• Excellent oral and written communication skills
• Ability to gather and analyse information from the client
• Ability to identify and respond appropriately to an individual client’s level of understanding
• Ability to persuade and influence others

Qualifications

• Minimum of 3 years’ experience in a commercial account handling role

What do we offer in return?

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• General Business
• Insurance