Account Handler

Howden; Grays; On-site; GBP 35,000 - 48,000; Full time

Job summary

Howden in Grays is seeking an Account Handler for our Private Clients team. You will cultivate relationships with an existing book of high-net-worth clients and work with insurers to secure renewal terms while delivering exceptional service.

The role emphasizes collaboration, a proactive approach to cross-selling, and progress toward Cert CII. You will develop market knowledge, support client needs, and help the team achieve renewal and growth targets.

Qualifications

• 2+ years' experience in private or high-net-worth client insurance.
• Excellent written and verbal communication.
• Cert CII qualified or working towards.
• Proven ability to build and nurture lasting client relationships.
• Commitment to high-quality service and professional development.

Responsibilities

• Cultivate relationships with current clients, ensuring outstanding service.
• Attend client meetings, take notes, liaise with insurers, and handle renewals.
• Keep collection specifications updated and maintained.
• Identify cross-sell opportunities and refer to appropriate teams.
• Support market analysis to secure competitive terms.
• Assist with rebuilding cost surveys and valuations where needed.
• Contribute to team targets and overall account growth.
• Adhere to FCA, Bribery Act, and AML requirements; maintain GDPR-compliant records.

Skills

Relationship management

Communication skills

Consultative selling

Collaboration

Tenacity & curiosity

Active listening

Professional development

Attention to detail

Education

Cert CII qualified or in progress

Job description

We are actively looking for an Account Handler to join our growing Private Clients team. This is a great office-based opportunity to join a highly successful team and develop your experience and career within High-net-worth insurance. You will be responsible for building relationships with an existing book of clients and working closely with the wider team to achieve objectives.

This role offers the chance to contribute meaningfully to a collaborative and client-focused environment, where trusted relationships and exceptional service are at the heart of what we do.

If you are looking for a role where you can make a significant impact, this is the perfect opportunity for you!

Key Accountabilities

• Cultivate positive relationships with current clients, guaranteeing their needs are fulfilled with outstanding service.
• Attend client meetings, take comprehensive notes, communicate with insurers, and handle renewal presentations and terms.
• Keep collection specifications updated and meticulously maintained.
• Identify and explore opportunities for existing clients, striving for the best possible outcomes. For example, recognising when a private client may benefit from a commercial policy.
• Expand your insurance knowledge and work towards acquiring your Cert CII qualification.
• Advise clients on products and solutions, considering their needs and referring found opportunities to the appropriate teams.
• Deliver on cross sales targets set and contribute to the success of the team.
• Identify clients that need a rebuilding cost survey and contents/art/jewellery valuations.
• Undertake market analysis to secure the most competitive terms.
• Ensure timely premium collection and adherence to processes and procedures.
• Deliver on cross sales targets set and contribute to the success of the team.
• Identify clients that need a rebuilding cost survey and contents/art/jewellery valuations.
• Undertake market analysis to secure the most competitive terms.
• Ensure timely premium collection and adherence to processes and procedures.
• Adhere to FCA principles, Howden service standards, accepted market practices, and the CII Code of Ethics to protect client interests.
• Align with GDPR regulations to maintain accurate record-keeping and client communication.
• Adhere to the Bribery Act 2010, sanctions regulations, and anti-money laundering regulations, acting with transparency and responsibility.

Skills & Experience

• 2+ years' experience
• Excellent communication skills both written and verbal
• Cert CII qualified or working towards
• Proven experience in building and nurturing lasting relationships with Private or High-Net-Worth clients through trust, empathy, and attentive service.
• A passion for delivering thoughtful, high-quality service with care.
• Ability to collaborate closely with colleagues to manage larger accounts from inception to completion.
• Tenacity and business curiosity, allowing you to seek out and capitalise on opportunities.
• A willingness to learn and adapt, as every single day will present new challenges and opportunities.
• Consultative skills, including effective questioning and active listening.
• Excellent communication skills both written and verbal.
• Committed to continuous professional development through eLearning and qualifications.