Account Handler

hyperiongrp; Maidstone; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Training & progression

CII qualification

Enhanced maternity/paternity

Cycle to work

Health policy discounts

Retail discounts

EAP

Job summary

Howden is seeking an Account Handler to join our Private Clients team. You will build rapport with an existing book of High-net-worth clients and collaborate with colleagues to meet objectives.

You will attend meetings, take notes, liaise with insurers, and contribute to renewal presentations and terms. You will be tenacious, curious, and eager to learn, with a path to Cert CII qualification and a focus on delivering exceptional client service.

Qualifications

• Experience developing and building long lasting relationships with Private or HNW Clients.
• Passion for excellent customer services and client care.
• Ability to collaborate with colleagues to support larger accounts from start to finish.
• Tenacious with business curiosity to identify opportunities for existing clients.
• Willingness to learn and work towards Cert CII qualification.
• Consultative approach with active listening to understand client requirements and advise on products.

Responsibilities

• Build rapport with an existing book of Private/HNW clients and work with the wider team to achieve objectives.
• Attend meetings, take notes, and liaise with insurers.
• Contribute to renewal presentations and renewal terms.
• Identify opportunities to broaden services for existing clients and drive outcomes.

Skills

Relationship building

Customer service

Active listening

Team collaboration

Education

Cert CII (desirable)

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for an Account Handler to join our growing Private Clients team. This is a great opportunity to join a highly successful team and develop your experience and career within High-net-worth insurance. You will be responsible for building rapport with an existing book of clients and working closely with wider team to achieve objectives.

About you:

You will have experience developing and building long lasting relationships with Private or HNW Clients.

You must have a passion for excellent customer services as this role will be working with existing clients and will be supporting their needs.

You are able to work closely with colleagues to support on larger accounts from start to finish, including; attending meetings, taking notes, speaking to insurers, working through renewal presentations and renewals terms etc.

You will be tenacious and have a business curiosity, as this will allow you to identify and explore opportunities for existing clients to drive the best possible outcome.

You are willing to learn, as every day will be different. This is a great opportunity to expand your insurance knowledge and become Cert CII qualified.

You are consultative, have the ability to question effectively and will be an active listener, you will take the time to fully understand client requirements and be able to advise on products and solutions - thinking about client needs and referring identified opportunities - we are always looking for a 'path to yes'.

Rewards:

We believe that great work and dedication should be rewarded, that's why we offer:

• Excellent training and development schemes with accelerated career progression
• Company funded CII professional qualification
• Enhanced maternity & paternity policies
• Cycle to work loan scheme available to all employees
• Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
• Access to hundreds of highstreet retailer discounts through our reward and recognition platform
• Employee Assistance Programme (EAP) to support employees outside of work

The above details just a handful of the benefits available to our employees, more details will be made available through the recruitment process.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent