Senior Account Handler - Corporate & Commercial

Howden, the new name for Aston Lark; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Supportive work environment

Flexible working hours

Job summary

A leading insurance firm is seeking a Senior Account Handler to join their team in London. This full-time role involves providing exceptional service for client insurance needs, managing renewals, and ensuring compliance with industry standards. Candidates should have at least 5 years of experience in commercial insurance, a solid understanding of general insurance principles, and strong negotiation skills. The position offers flexibility with hybrid working options, emphasizing collaboration and support for one another in achieving success.

Qualifications

• Minimum of 5 years commercial insurance experience.
• Working knowledge of General Insurance and GDPR.
• Acturis knowledge is desirable.

Responsibilities

• Assist in achieving client retention targets with excellent service.
• Liaise with Client Director to ensure renewal strategies are in place.
• Undertake market exercises to establish competitive terms.
• Handle queries professionally and process them effectively.
• Maintain accurate records and documentation in Acturis.
• Cross-sell products across divisions and liaise with other branches.

Skills

Technical insurance skills

Attention to detail

Negotiation skills

Communication skills

Ability to prioritize work

Education

GCSE in Maths and English (or equivalent)

Tools

Acturis

Job description

Overview

Howden, Corporate & Commercial is hiring a Senior Account Handler to help their team deliver excellent service for customer insurance needs. This includes handling renewals, mid-term changes, and providing professional advice to corporate clients.

Please note this is a full-time, permanent opportunity. You will be based in our London office and ideally be onsite for 2/3 days per week on average.

Responsibilities

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.
• Liaise optimally with the Client Director/Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
• Undertake market exercise to establish the most competitive terms available.
• Acquire renewal terms and either deliver or assist in presenting to client.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Actively cross-sell products from other Divisions.
• Liaise with and assist other branches and Group Resources as necessary.

Knowledge

• Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
• Must have minimum of 5 years commercial insurance experience.
• Acturis knowledge.

Skills

• Excellent level of technical insurance skills, to be assessed by regular in-house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent level of negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client's level of understanding.
• Ability to persuade and influence others.
• Knowledge and experience of Acturis (Desirable).

Qualifications

• GCSE Maths and English (or equivalent).

Benefits

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable Adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

London, England, United Kingdom