Account Growth Manager (Hybrid)

INFUSE; Birmingham; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking an Account Growth Manager to drive revenue and optimize processes within the Customer Success team. This role focuses on automating tracking, identifying growth opportunities, and collaborating with sales and marketing teams. If you have a passion for efficiency and collaboration, this position offers the chance to influence strategy and make a significant impact in a fast-growing environment. Join a driven team dedicated to customer success and enjoy a competitive salary and benefits in a culture that values growth and creativity.

Benefits

Competitive salary

Benefits package

Growth opportunities

Collaborative culture

Qualifications

• 3-5 years of experience in Customer Success or Account Management.
• Strong analytical skills to track revenue and analyze trends.

Responsibilities

• Produce reports and monitor trends to track incremental growth.
• Collaborate with the CS team to report on expansion opportunities.

Skills

Customer Success

Account Management

Revenue Operations

Analytical Skills

Problem-Solving Mindset

Collaboration Skills

Tools

Salesforce

HubSpot

Job description

OUR HIRING PROCESS:

1. We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
2. We may then invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit for the team.
3. Next, you will be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire anyone without a face-to-face meeting or via Zoom. You will be invited to a live meeting or Zoom where you will meet our INFUSE team.
4. Finally, if we are interested, we will discuss your offer with you. We do not make offers without a live conversation first. We consider our team members our family, and we want you to feel welcomed and comfortable.

INFUSE is committed to data privacy and security laws. For more information, see our Privacy Policy.

At Infuse, we help brands connect with their next best customer through data-driven strategies and full-funnel marketing solutions. Our Customer Success (CS) team is central to this mission—building strong client relationships and driving long-term success. We’re seeking an Account Growth Manager to help scale our impact by maximizing growth opportunities across our client base.

About The Role

The Account Growth Manager ensures the CS team proactively drives revenue, optimizes processes, and tracks growth opportunities. This role involves automating and improving efficiency in tracking revenue, identifying process improvements, and influencing training and best practices.

If you're passionate about growth, efficiency, and collaboration, this role is for you!

Key Responsibilities:

• Track Incremental Growth: Produce reports and monitor trends regularly.
• Accountability & Process Optimization: Collaborate with the CS team to report on expansion opportunities efficiently.
• Automation & Efficiency: Identify and implement tools or processes to automate tracking and streamline workflows.
• Strategic Influence: Continuously evaluate and improve how we track, measure, and forecast account growth.
• Training & Enablement: Partner with the Sr. Director of Account Strategy to develop training programs.
• Collaboration with Sales & Marketing: Work closely to ensure alignment on growth strategies and client expansion.
• Data & Insights: Use client data, market trends, and feedback to refine the CS playbook for revenue growth.

What We’re Looking For:

• 3-5 years of experience in Customer Success, Account Management, or Revenue Operations, preferably in B2B marketing, SaaS, or agency settings.
• Strong analytical skills to track revenue, analyze trends, and identify growth opportunities.
• Experience with CRM tools (Salesforce, HubSpot, etc.) and reporting dashboards.
• Ability to influence without direct authority and ensure best practices across teams.
• A proactive problem-solving mindset focused on efficiency and process improvement.
• Strong collaboration and communication skills to align teams and drive impact.

Why Join Infuse?

• Be part of a fast-growing, innovative company shaping the future of ABM and demand generation.
• Work with a passionate, driven team focused on customer success and impact.
• Opportunities to influence strategy and drive account growth and efficiency.
• Competitive salary, benefits, and a culture that values growth, collaboration, and creativity.