Account Executive - Service Cloud

Salesforce, Inc.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Disability Confident employer

Inclusive recruitment process

Job summary

Salesforce is seeking an Account Executive to join the Service Cloud team, focusing on Agentforce Voice, Digital Engagement, and Service workflows. You will drive growth with strategic accounts, shape value propositions, and collaborate with cross-functional partners to close high-impact deals.

The role requires quota-carrying software sales experience, familiarity with contact centre ITSM or HR service software, and strong account planning skills.

Qualifications

• Minimum 5+ years of quota-carrying technology sales experience.
• Experience with contact centre, ITSM or HR service software.
• Ability to build and execute account plans with upsell/cross-sell focus.
• Strong discovery and value hypotheses skills to shape proposals.

Skills

Quota-carrying tech sales

Contact Centre/ ITSM / HR Service

Account planning

Discovery

Value-based selling

Customer communication

Cross-functional collaboration

Team selling

Tools

Slack

Google Slides

Zoom

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description

About Service Cloud Service Cloud is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single advanced platform. With the industry's fastest-growing AI adoption rate — agentic AI use in service grew from 39% to 66% in a single year — Service Cloud equips businesses to meet customers where they are, across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations — delivering faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce. We are looking to hire an Account Executive to join the Service Cloud team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Service Cloud platform — spanning Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Required Skills and Qualifications

• Demonstrated success in quota-carrying, technology solution-based direct sales
• Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
• Account Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities
• Research and Discovery: Skill in uncovering customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses
• Solutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities
• Customer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and Zoom
• Resource Application: Experience driving results by leveraging available resources, tools, and internal teams effectively
• Team Selling: Ability to align and engage account teams and partner ecosystems to support deal progression and long-term customer success

Preferred Skills and Qualifications

• Strong interpersonal and communication skills
• Familiarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message)
• Experience developing business cases and service requirements, and building strategic partnerships
• Ability to work effectively in a fast-paced, high-growth environment
• Consistent track record of meeting or exceeding quota
• Experience collaborating across multiple internal teams and aligning resources to account objectives

We welcome candidates from diverse backgrounds — relevant experience will be evaluated holistically and may include professional, extracurricular, military, or volunteer experience that demonstrates the core competencies for this role.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.