Account Executive

Teemz Ltd; Newcastle upon Tyne; On-site; GBP 29,000 - 35,000; Full time

Job summary

Teemz Ltd in Newcastle upon Tyne is seeking an Account Executive for a 12-month fixed-term contract. The role focuses on nurturing day-to-day customer relationships and supporting sales growth through proactive account management and collaboration with internal teams.

You will be the trusted contact for customer queries, help translate needs into commercial actions, and drive successful partnerships while ensuring accurate reporting and high service standards.

Qualifications

• Previous experience in sales, account management or a similar customer-facing role.
• Strong relationship-building ability with customers.
• Commercial awareness of pricing, product availability and sales impact.
• Clear, professional communication with customers and colleagues.
• Proactive mindset with initiative and follow-through.
• Excellent organisation to manage multiple tasks and deadlines.
• Attention to detail in reporting, product specs and administration.
• Good problem-solving skills and practical solution orientation.
• Team-oriented approach to collaborate across functions.

Responsibilities

• Build and maintain strong customer relationships and act as the main contact for queries.
• Support day-to-day management of designated accounts and understand customer needs.
• Monitor customer requirements to ensure high levels of satisfaction.
• Collaborate with the sales team to support targets and account growth.
• Identify opportunities to increase activity and optimise product distribution.
• Contribute to pricing discussions and coordination of product ranges.
• Track account activity and report trends and insights to the team.
• Coordinate with internal teams to deliver successful projects and initiatives.
• Proactively follow up on actions and keep projects on track.

Skills

Sales experience

Relationship building

Commercial awareness

Excellent communication

Proactive mindset

Strong organisation

Attention to detail

Problem-solving

Teamwork

Job description

Account Executive, up to £32,000 + Benefits, 12-Month Fixed-Term Contract, Newcastle upon Tyne, Full-Time, Monday to Friday

Overview of the Account Executive:

Are you a natural relationship builder with a commercial mindset and a passion for delivering outstanding customer experiences?

Do you enjoy working with customers, spotting opportunities to grow business and being the person who makes things happen?

If you're organised, proactive and motivated by seeing the results of your work, this could be the opportunity you've been looking for.

We're looking for an enthusiastic and commercially minded Account Executive to join an established business in Newcastle upon Tyne on a 12-month fixed-term contract, covering maternity leave.

This is an opportunity to take ownership of day-to-day customer relationships, support sales growth and play an important part in delivering successful commercial partnerships. You'll work closely with customers and internal teams, ensuring opportunities are maximised, projects run smoothly and customers receive the service they expect.

If you're someone who takes pride in building trust, getting the details right and making a positive difference, we'd love to hear from you.

WHAT YOU'LL BE RESPONSIBLE FOR

Building Strong Customer Relationships

Support the day-to-day management of designated customer accounts, developing positive, professional and productive working relationships.

Act as a reliable point of contact for customer queries, requests and ongoing commercial activities.

Maintain regular communication with customers to understand their requirements, resolve issues and ensure high levels of customer satisfaction.

Develop a strong understanding of individual customer needs, priorities and expectations, helping to build long-term, mutually beneficial partnerships.

Supporting Sales Growth and Commercial Performance

Work alongside the sales team to support the achievement of sales targets, revenue objectives and account growth plans.

Help identify opportunities to increase customer activity, improve product distribution and maximise commercial potential.

Support discussions and activities relating to pricing, costs, product ranges and distribution, ensuring information is communicated accurately and professionally.

Monitor account activity and contribute to the identification of opportunities, challenges and areas for improvement.

Help ensure customer requirements are translated into effective commercial actions.

Product Development, Innovation and Customer Projects

Support the introduction of new products, product ranges and customer-specific innovations.

Assist with the coordination and delivery of customer projects, promotional activities and commercial initiatives.

Work closely with internal teams to ensure customer requirements are understood, communicated and delivered effectively.

Help maintain brand integrity, product quality and authenticity, ensuring products meet agreed specifications and customer expectations.

Keep track of project requirements, deadlines and actions to ensure activities progress smoothly.

Reporting, Analysis and Attention to Detail

Capture, maintain and update customer and account information accurately.

Prepare sales reports, performance updates and key performance indicator (KPI) information to support effective account management.

Monitor relevant account data and highlight important trends, issues or opportunities to the sales team.

Ensure information is accurate, up to date and available when needed to support commercial decision-making.

Maintain organised records and follow agreed processes to ensure consistency and accuracy.

Working Collaboratively to Deliver Results

Build effective working relationships with colleagues across sales and other business functions.

Coordinate activities and share information to ensure customer expectations are understood and met.

Proactively follow up on outstanding actions, helping to resolve issues and keep projects on track.

Contribute ideas and practical solutions that improve customer service, account performance and day-to-day efficiency.

Take ownership of your responsibilities, balancing competing priorities while maintaining high standards of work.

WHAT WILL MAKE YOU SUCCESSFUL?

We're looking for someone who combines strong relationship-building skills with commercial awareness, organisation and a genuine desire to deliver excellent service.

You'll ideally bring:

• Sales or commercial experience: Previous experience in sales, account management, category management or a similar customer-facing commercial role.
• Relationship-building ability: Confidence communicating with customers, developing trust and maintaining positive professional relationships.
• Commercial awareness: An understanding of how customer relationships, product availability, pricing and sales activity contribute to business growth.
• Excellent communication skills: The ability to communicate clearly, professionally and confidently with customers and colleagues.
• A proactive mindset: Someone who takes initiative, follows through on commitments and looks for ways to make things happen.
• Strong organisation: The ability to manage multiple tasks, coordinate activities and meet deadlines without losing sight of the details.
• Attention to detail: A careful and methodical approach to customer information, reporting, product specifications and commercial administration.
• Problem-solving skills: The confidence to identify issues, find practical solutions and seek support when needed.
• Teamworking ability: Someone who enjoys collaborating with others and understands the importance of working towards shared objective