Account Executive

Brakes; Ewloe; On-site; GBP 26,000 - 32,000; Full time

Job summary

Brakes is seeking a motivated Account Executive to manage a portfolio of valued customers, acting as the trusted point of contact. The role focuses on building relationships, driving profitable sales, and delivering exceptional customer experiences within our 37.5-hour week structure.

The successful candidate will engage in proactive inbound and outbound activities, identify opportunities, and collaborate with Field Sales teams to maximise revenue while maintaining high service standards.

Qualifications

• Experience in sales, telesales, account management, or customer service.
• A results-driven mindset with a proven track record of achieving targets and KPIs.
• Excellent communication, negotiation, and relationship-building skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Confidence using CRM systems and Microsoft Office applications.
• A proactive, self-motivated team player who thrives in a fast-paced environment.

Responsibilities

• Drive profitable sales growth through proactive inbound and outbound customer engagement.
• Build long-term customer relationships, becoming a trusted advisor who understands each customer's unique needs.
• Identify new business opportunities, grow share of wallet, and collaborate with Field Sales teams to maximise revenue.
• Add value to every interaction by promoting seasonal campaigns, product offers, and tailored solutions.
• Increase customer loyalty and retention through proactive account management and relationship building.
• Take ownership of customer issues and complaints, ensuring swift resolution and a world-class customer experience.
• Maintain accurate customer records and insights using Salesforce CRM and internal business systems.

Skills

Sales

Account management

Customer service

Negotiation

CRM systems

Tools

Salesforce

Job description

Account Executive

Location: Ewloe

Full Time 37 Hours per week

£28,815 + monthly £600 on-target bonus + great benefits

Do you thrive on building relationships, driving sales, and delivering exceptional customer experiences?

We're looking for a passionate and ambitious Account Executive to become the trusted point of contact for a portfolio of valued customers. If you enjoy combining sales success with outstanding customer care, this could be the perfect opportunity for you.

We currently have full time shifts available, 37.5 hours per week. Working 5 days out of 7, we can discuss the shift patterns with you at interview. The hours will be somewhere inside our opening times of 7.30am and 6pm.

What You'll Be Doing

• Drive profitable sales growth through proactive inbound and outbound customer engagement.
• Build long-term customer relationships, becoming a trusted advisor who understands each customer's unique needs.
• Identify new business opportunities, grow share of wallet, and collaborate with Field Sales teams to maximise revenue.
• Add value to every interaction by promoting seasonal campaigns, product offers, and tailored solutions.
• Increase customer loyalty and retention through proactive account management and relationship building.
• Take ownership of customer issues and complaints, ensuring swift resolution and a world-class customer experience.
• Maintain accurate customer records and insights using Salesforce CRM and internal business systems.

About you

• Experience in sales, telesales, account management, or customer service.
• A results-driven mindset with a proven track record of achieving targets and KPIs.
• Excellent communication, negotiation, and relationship-building skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Confidence using CRM systems and Microsoft Office applications.
• A proactive, self-motivated team player who thrives in a fast-paced environment.