Account Executive

PGL Travel, Ltd.; Lancashire; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

20 days annual leave

Volunteer time off

Wellbeing hub access

Financial wellbeing platform

Retail discounts

PGL discounts on holidays and shops

Job summary

PGLBeyond is seeking an Accounts Executive – Key Accounts to nurture and grow our client relationships across ESTO, NST and PGL brands. You will tailor solutions, convert enquiries to bookings and drive sustained revenue growth through strategic account management.

Join a team focused on exceptional service, valuable partnerships, and opportunities to expand within a range of school travel products and collaborating brands. Flexible work options accompany a busy, impact-driven role.

Qualifications

• Proven track record of meeting sales targets.
• Strong customer service skills across channels.
• Excellent organizational skills and time management.
• Ability to work under pressure and meet deadlines.
• Sharp attention to detail and accuracy.
• Team player with flexibility for rota coverage.

Responsibilities

• Drive growth across designated accounts and build durable relationships.
• Represent the full portfolio of ESTO, NST and PGL brands to match needs.
• Manage enquiries from first contact through to booking and follow-up.
• Proactively identify referral opportunities and cross-sell benefits.
• Collaborate with internal teams to deliver seamless customer experiences.

Skills

Sales targets

Customer service

Organization

Under pressure

Attention to detail

Team player

Job description

• Fair pay for all – We are committed to aligning our pay rates with the real LivingWageso our pay rate is£26,227.50 pluscommission
  
• Full TimePermanent Contract
  
• Office based with flexible working options available at one of our Support Centres in Blackpool or Ross on Wye
  

We are PGLBeyond

All of our brands are about making unforgettable learning experiences happen. We’re experts in group travel, creating inspiring and brilliantly organised trips that broaden horizons and spark curiosity.

We’ve been creating school trips in the UK, Europe and worldwide which educate, inspire and enable children to develop a sense of independence for over 50 years. Our educational experiences and PGL residentials have lasting, positive impacts to expand horizons and unlock potential.

Make a difference as anAccounts Executive – Key Accounts

Join us as an Account Executive and help us build lasting relationships with our customers!

In this role, you will represent our full portfolio of brands, ESTO, NST, and PGL, giving you the flexibility to match customers with the solution that best meets their needs, creating stronger relationships and more successful sales outcomes, supporting them from their first enquiry right through to booking and beyond. Your mission? To deliver exceptional service, keep customers connected, and make sure every experience is one they’ll want to repeat.

You’ll take ownership of driving growth across your designated accounts by creating tailored strategies that really make a difference. By staying proactive and building strong partnerships, you’ll play a key part in customer retention and satisfaction.
Working closely with our internal teams, you’ll also spot opportunities for referrals and showcase the benefits of PGL Beyond’s unique Trust collaboration service and our fantastic product portfolio.
If you’re passionate about building relationships, love finding ways to add value, and want to make an impact in a role that’s all about people, this could be the perfect fit for you.

Is this you?

• You’vesmashed sales targets before - andyou’reready to do it again.You know how to hit goals and love the buzz of achieving (and beating!) them.
• You’reacustomer service champion- whetherit’sover the phone or by email, you know how to connect with people and make their day.
• You’resuper organised- great at managing your time, staying on top of tasks, and keeping things running smoothly.
• You thrive under pressure- deadlinesdon’tscare you; you stay focused and deliver results when it counts.
• You’vegotan eagle eyefor detail- accuracy is your thing, and you take pride in getting things spot on.
• Youdon’tjust meet expectations- you goabove and beyondto make every experience feel special. Whetherit’sa thoughtful detail or a last-minute fix,you’reall about creating moments that clients remember for all the right reasons.
• You’rea team player- ready to jump into our out-of-hours emergency rota a few times a year to help keep things running smoothly.

A place to thrive

We valueexcellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorshipprogramsand ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• Happy holidays - 20 days annual leave, whichaccrueswith length of service up to 30 days (+ bank holidays).You’llalso enjoy an extra day off on your birthday and the opportunity topurchaseadditionalleave!
  
• Paid time-off to volunteer your time to worthwhile causes.
  
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
  
• Access to our financial wellbeing platform for financial support if you need it
• Big savingsand exclusiveperksat 100s of high street retailers
• PGL discounted holidays and 20% discount in all our on-site shops

For any enquiries specific to this role please email [e-mail]

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.