Guest Support Assistant

PGL; United Kingdom; On-site; GBP 14,320 - 20,395; Full time

Benefits offered by this job

Paid volunteering days

Birthday off

Access to Wellbeing Hub

Discounts in on-site shops

Job summary

A leading adventure organization in the UK is seeking a Guest Support Assistant to provide an outstanding welcome and assist guests during their stay. Candidates should possess customer service experience, with a friendly and professional approach. PGL offers competitive pay, opportunities for overtime, and several employee benefits, including birthday off and access to a Wellbeing Hub. Join a passionate team dedicated to enriching children's lives through adventure and outdoor experiences.

Qualifications

• Experience in a customer service role is required.
• Friendly and professional demeanor is essential.
• Ability to work as part of a team.

Responsibilities

• Provide a welcoming experience to guests.
• Assist guests with any questions or queries during their stay.
• Ensure a friendly and professional environment.

Skills

Customer service experience

IT systems competency

Passionate about adventure

Team player

Resilient during peak periods

Job description

Overview

We’re so proud to say that we are real Living Wage accredited. This means we will continue to pay well above the National Minimum Wage, so our pay rate is £12.60 with the opportunity for paid overtime (6 day working) during our peak periods.

Full Time Fixed Term Contract from February until November 2026, we can offer varying start and end dates between these months.

Accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities.

About PGL

Do you believe in the power of adventure?

PGL is a world where children achieve the ‘impossible’.

Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors.

Our purpose is to enrich the lives of children through the transformative power of adventure. Will you join us?

Role: Guest Support Assistant

Working with kids requires energy, confidence and effort; but we guarantee it’s never, ever boring.

You’ll often be the first friendly face our visitors meet, providing a big PGL welcome and exude friendliness and professionalism at all times. You’ll be on hand to help our guests for the duration of their adventure break with any questions, queries or problems they might have whilst staying with us.

Requirements

You will have some experience within a customer service role and competent with IT systems. Alongside this, your character is what we value most. PGL people are:

• Passionate about adventure and the great outdoors
• Friendly people who flourish in team environments
• Determined and resilient (peak periods are challenging)

Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

Culture & Benefits

A place to thrive

No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, make lifelong friends and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• Happy holidays! On top of your annual leave, you’ll also get your birthday off and paid volunteering days to help worthwhile causes
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
• Access to our financial wellbeing platform for financial support if you need it
• Training and mentoring programme, career pathways, aided development and qualifications in future seasons
• Big savings and exclusive perks at 100s of high street retailers, PGL discounted holidays and 20% discount in all our on-site shops

PGL is part of PGL Beyond, a group of innovative companies transforming the world of adventure through enriching experiences and breakthroughs.

For a full Job Description and Personal Specification please click here

For any enquiries specific to this role please email [e-mail]

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.