Account Director – Direct Mail

Harrison Scott Associates; City of Westminster; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading marketing production company is seeking an experienced Account Director to oversee key client relationships and manage direct-mail campaigns. This senior role demands expertise in print production and client services, ensuring successful project delivery. The ideal candidate has a strong background in direct mail manufacturing, is detail-oriented, and possesses excellent communication skills. Join a stable organization with substantial investment in technology and the opportunity to work with high-profile brands.

Benefits

Competitive salary and benefits package

Opportunity to work with major national brands

Supportive operational and client-service teams

Qualifications

• Proven experience as an Account Director, Senior Account Manager, or Client Services Lead.
• In-depth understanding of print production and mailing workflows.
• Experience in workload forecasting and capacity planning.

Responsibilities

• Lead major client accounts in the Direct Mail sector.
• Oversee campaign lifecycle from planning to delivery.
• Provide guidance on print production and data handling.

Skills

Account Management

Print Production

Data Processing

Personalisation

Workflow Management

Job description

About the Role

A leading marketing production and direct-mail fulfilment organisation is seeking an experienced Account Director to oversee key client relationships and ensure the successful delivery of complex, high-volume direct-mail campaigns.

This is a senior customer-facing role that requires deep, hands‑on understanding of Direct Mail manufacturing processes — not print management.

The successful candidate will be responsible for managing major accounts, guiding clients through the full production lifecycle, and ensuring operational excellence from brief to dispatch.

Key Responsibilities

• Act as the strategic lead for major client accounts in the Direct Mail sector.
• Oversee the full lifecycle of direct-mail campaigns from planning to production and delivery.
• Work closely with production teams to forecast work volumes, book jobs accurately, and ensure smooth workflow.
• Provide expert guidance on print production, data handling, personalisation, enclosing, and postal optimisation.
• Anticipate client needs, resolve issues proactively, and ensure all projects meet quality, cost, and time expectations.
• Produce accurate job estimates and schedules, working collaboratively with internal manufacturing teams.
• Maintain strong, consultative relationships with senior client stakeholders.
• Analyse campaign performance and production data to drive continuous improvement.

About You

• Proven experience as an Account Director, Senior Account Manager, or Client Services Lead within a direct-mail manufacturing environment.
• In‑depth understanding of print production, data processing, personalisation, enclosing, finishing, and mailing workflows.
• Experience forecasting workloads, planning capacity, and booking jobs directly into production.
• Highly organised, detail‑driven, and comfortable managing multiple complex live projects.
• Excellent communication skills and the ability to manage large clients with confidence and credibility.
• Commercially aware with strong problem‑solving and decision‑making skills.

The Offer

• Competitive salary and benefits package
• Opportunity to work with major national brands and high‑profile marketing campaigns
• A stable, growing organisation with significant investment in technology and production capability
• Supportive, collaborative operational and client‑service teams