Account Director

Digital Waffle; Greater London; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

Digital Waffle is seeking an Account Director to manage day-to-day delivery for a major enterprise technology client. The role involves strong stakeholder management and project ownership in complex global environments. Candidates should have at least 4 years of relevant experience and be highly organized, proactive, and capable of leading client conversations confidently. The position offers a salary between £50,000 to £55,000 and allows for creative work beyond standard presentation delivery in a hybrid work model.

Qualifications

• At least 4 years experience in a content, creative, marketing or client services role.
• Proven experience owning projects end to end.
• Strong stakeholder management skills ideally within large enterprise clients.

Responsibilities

• Owning day to day delivery for a large enterprise technology client.
• Managing senior stakeholders within complex, global tech environments.
• Running projects end to end from initial conversations through to final delivery.

Skills

Stakeholder management

Project ownership

Client communication

Organization

Attention to detail

Creativity

Job description

A creative content and experience agency is hiring an Account Director to take ownership of day to day delivery across a major enterprise technology client. This is a client-facing role for someone confident managing complex stakeholder groups within large tech organisations, and comfortable operating at pace in a highly trusted, embedded relationship.

The work is heavily experiential rather than presentation-led. Projects span branding, physical design, office activations, floor redesigns, explainer videos and bespoke installations. You will act as a close extension of the client’s internal team, expected to respond quickly, shape solutions confidently, and manage delivery end to end.

Location

Hybrid. London office Monday, Wednesday and Thursday preferred.

What you will be doing

• Owning day to day delivery for a large enterprise technology client
• Managing senior stakeholders within complex, global tech environments
• Taking loose enquiries and shaping them into clear scopes, solutions and delivery plans
• Running projects end to end from initial conversations through to final delivery
• Working closely with internal creative and production teams across experiential outputs
• Managing timelines, budgets, documentation and ongoing client communication
• Acting as a trusted partner embedded into the client’s daily workflows
• Supporting commercial discussions including scope definition and statements of work

What you will need

• At least 4 years experience in a content, creative, marketing or client services role
• Proven experience owning projects end to end, not just supporting delivery
• Strong stakeholder management skills, ideally within large enterprise or big tech clients
• Confidence leading client conversations with clarity and authority
• Experience briefing designers, producers or content teams
• Highly organized, proactive and calm under pressure
• Strong attention to detail across written, visual and experiential work
• Ability to shape solutions in response to evolving client needs
• Understanding of commercial delivery and revenue-driven targets

Nice to have

• Experience working with enterprise technology brands such as global software or cloud providers
• Agency or consultancy background
• Exposure to B2B marketing or communications
• Experience supporting senior leaders or executive communications
• Interest in how AI or emerging technology supports content delivery
• Experience delivering experiential, physical or in person activations

What’s on offer

• £50,000 to £55,000 salary plus benefits
• Ownership of a high-profile enterprise technology account
• Creative, varied work beyond standard presentation delivery
• A role built on trust, autonomy and long‑term client relationships

If you’re confident managing enterprise stakeholders, enjoy shaping solutions from ambiguity, and want a role combining account ownership with hands‑on project delivery, this is a strong next step.