Account Manager - Experiential Agency

O'Neils Recruitment; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

London-based experiential agency is looking for an Account Director who can grow an account, not just manage one, sitting at the intersection of clients, commercial growth and delivery. You will own relationships with senior client stakeholders, build account plans for retention and growth, and identify new revenue opportunities within existing clients.

Permanent role in London with hybrid working, typically 2–3 office days per week, and a remit to lead senior client conversations when projects

Qualifications

• 7+ years' agency experience, ideally in experiential, brand experience, events or integrated marketing.
• Proven ability to grow client accounts and manage senior stakeholders.
• Strong commercial awareness with forecasting and margins.
• Experience leading integrated agency teams.
• Track record in pitches and new business.
• Ability to develop junior account talent.

Responsibilities

• Own relationships with senior client stakeholders
• Build account plans focused on retention and growth
• Identify new revenue opportunities within existing clients
• Lead and develop Account Managers
• Oversee multiple projects without getting lost in day-to-day project administration
• Own revenue forecasts and monitor profitability
• Challenge scope creep and maintain healthy commercial agreements
• Bring creative, strategy and production teams together around client priorities
• Lead senior client conversations when projects become complex
• Support proposals, pitches and new-business opportunities
• Develop relationships across wider client organisations
• Represent the agency confidently during important live programmes and activations

Skills

Grow client accounts

Manage senior stakeholders

Commercial responsibility

Forecasting and margins

Lead integrated teams

Identify growth opportunities

Pitch experience

Develop junior talent

Job description

Account Director | Experiential Agency

London | Hybrid

Are you an Account Director who can grow an account, not just manage one?

We're partnering with a successful experiential agency looking for a senior client-services professional to take responsibility for a portfolio of important client relationships.

You'll sit at the intersection of clients, commercial growth and delivery, working with creative, strategy and production teams to turn client objectives into compelling brand experiences.

Your remit

You'll:

• Own relationships with senior client stakeholders
• Build account plans focused on retention and growth
• Identify new revenue opportunities within existing clients
• Lead and develop Account Managers
• Oversee multiple projects without getting lost in day-to-day project administration
• Own revenue forecasts and monitor profitability
• Challenge scope creep and maintain healthy commercial agreements
• Bring creative, strategy and production teams together around client priorities
• Lead senior client conversations when projects become complex
• Support proposals, pitches and new-business opportunities
• Develop relationships across wider client organisations
• Represent the agency confidently during important live programmes and activations

You'll probably have

7+ years' agency experience, ideally within experiential, brand experience, events or integrated marketing.

More importantly, you'll be able to demonstrate that you've personally:

• grown client accounts
• managed senior stakeholders
• held commercial responsibility
• managed forecasts and margins
• led integrated agency teams
• identified organic opportunities
• contributed to successful pitches
• developed more junior account talent.

This isn't purely a delivery role.

We're looking for someone who understands a client's business well enough to recognise where the next brief might come from before that brief actually lands.

Permanent | London | Hybrid working, typically 2–3 office days per week