Account Director

Gather + Gather; England; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Personal Development and Training opportunities

Access to Healthcare Support App

Eye care

Family friendly support

Regular social events

Professional subscriptions

Recognition schemes

Long service awards

High street discount vouchers

Job summary

A leading catering and food service company is seeking an Account Director in London. The successful candidate will manage client relationships, ensure operational excellence, and drive financial performance. Key responsibilities include overseeing service delivery, managing budgets, and leading a team. The role offers full-time employment with ample personal development opportunities, health support, and a strong wellbeing strategy for employees, making it an attractive opportunity in the food and beverages industry.

Qualifications

• Experience in managing client relationships and expectations.
• Strong financial management skills, including budgeting and forecasting.
• Proven leadership abilities in developing and motivating teams.

Responsibilities

• Act as the primary point of contact for clients.
• Manage financial performance and drive revenue growth.
• Lead and develop operational teams for service excellence.

Skills

Client relationship management

Financial and commercial management

Team leadership

Operational management

Job description

Account Director – London, Zone 1

Location: Zone 1 London

Working Pattern: Monday - Friday, 40 hours per week

Key Responsibilities

Client relationship management

• Act as the primary senior point of contact for clients, building and maintaining strong, long-term partnerships.
• Manage client expectations and communicate project progress, addressing any issues and keeping them informed of developments.

Operational and contract management

• Ensure contract delivery meets or exceeds agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
• Oversee all aspects of contract performance, including compliance with contractual terms and health and safety regulations.
• Develop and implement operational excellence and innovation within contracts.
• Produce regular performance reviews, reports, and strategic development plans.

Financial and commercial management

• Manage the financial performance of contracts, including budgeting, forecasting, and cost control.
• Maximise profitability by controlling costs and managing margins.
• Identify and drive revenue growth opportunities, such as upselling new services.
• Lead the company's role in contract retenders.

Team leadership

• Lead, motivate, and develop operational teams to ensure consistent service excellence.
• Foster a collaborative culture and ensure staff are trained and managed effectively.
• Ensure compliance with all regulatory, safety, and quality standards across all managed sites.

Benefits

• Personal Development and Training opportunities
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Seniority level

Director

Employment type

Full-time

Job function

Management

Industries

Food & Beverages and Caterers