Account Manager

Rock Compliance Ltd; Norwich; On-site; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Company pension scheme

Referral programme

Sick pay

25 days annual leave

Job summary

Rock Compliance Ltd in Norwich is seeking an experienced account manager to identify new business opportunities while maintaining strong client relationships and ensuring contract profitability. You will negotiate, prepare briefs, mobilisations and tenders, and manage cash flow and resources across contracts.

The role involves presenting new products to clients, providing training, and ensuring safety standards and site compliance.

Responsibilities

• Identify and pursue new business opportunities while maintaining client relationships.
• Negotiate profitability targets and manage contracts and budgets.
• Prepare contract briefs, mobilisations and tender documentation.
• Manage cash flow, WIP and resource distribution for contracts.
• Present new products to clients and train them as needed.
• Ensure safety standards and site compliance on projects.

Job description

Identify potential new business opportunities and maintain relationships with existing clients, identifying any value added opportunities.

Key Responsibilities and Accountabilities:

Account Management

• Responsibility for clients, including profitability, delivery, compliance and retention
• Negotiation of at least 40% gross profit on all contracts, ensuring continuing profitability and deliverance of individual budgets on contracts
• Production of contract brief
• Assist with the mobilisation of contracts
• Complaints handling
• Work with operations to meet customer needs
• Carry out internal audits to ensure contracts are being operated in accordance with client requirements.
• Conduct LCA reviews/initial report
• Production of job costing and quotation to clients as required
• Cash flow/debt management (including WIP)
• Review of the distribution of resources available to ensure service is efficient

Business Development

• Providing Quotations to new clients
• Production of Contract Brief and mobilisation plan for new contracts
• Timely contract renewal
• Identification of sales opportunities with existing clients
• Presentation of new products and services to new and existing clients
• Training for clients
• Produce and maintain client database with new and potential clients, including contract renewal information

Liaison with clients

• Serve as an interface between the client and the Company
• Attend contract review meetings
• Build effective working relationships with clients generating additional workloads wherever possible
• Dealing with client requests
• Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs)
• Ensures that image and standards are maintained at all times
• Produce PQQ and Tender documents with Bid Team as required and determined by project size.

Communication

• Communicates constructively and actively seeks information
• Keeps Senior Account Manager up to date with current prospects and orders secured.
• Build good working relationships with both colleagues and clients
• Deliver high quality sales appointments
• Production of accurate quotations
• Production of PQQ and Tender documentation from standard templates

Safety

• Ensure the method statements and risk assessments are prepared and complaint where required - determined by project size
• Wear protective items of clothing and use appropriate safety equipment when on site
• Ensures own and colleagues' safety at all times
• Takes responsibility and control of difficult situations
• Promote and communicate standards/information to colleagues and team members.
• Monitors and communicates standards/information to other staff within business
• Identify and escalation any hazards, near misses in line with the Company's reporting procedures

Site based working

• Work away from time to time, this requirement shall be defined by the operational needs of the business.

Company Benefits:

• Company vehicle and business phone
• Company pension scheme
• Referral programme
• Sick pay
• 25 days annual leave plus bank holidays
• 24/7 Employee Assistance Programme

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